Andrea Bojorquez

Accomplished and results-driven Shift Manager with proven success at PLS Check Cashing and Metro by T-Mobile. Adept in decision-making, team leadership, and customer service, with a strong track record of improving transaction accuracy, operational efficiency, and customer satisfaction. Skilled in employee training, scheduling, and money handling, with hands-on experience in computer systems and daily operations.

I am known for implementing effective strategies that drive business growth. Eager to bring strong leadership and operational expertise to a more challenging and growth-oriented role.

Direct Support Professional (DSP) - Tierra del Sol - Sunland, CA

(2024-10)

• Provide individualized support for people with disabilities, promoting independent and inclusion.
• Advocate for clients rights and well-being, support them to achieve their personal goals within various environments.
• Collaborate effectively with families, employers, and management to ensure consistent care and support.
• Assist in accommodating associates unique needs in both home and work settings.
• Uphold and implement the organization's core philosophy and values in daily practices.

Shift Leader - PLS- Check Cashing - Sherman Way, CA

(2021-11 - 2022-08)

• Resolved escalated customer issues with professionalism and efficiency, maintaining company standards and ensuring customer satisfaction.
• Maintained a calm and positive demeanor during high-volume or unusual situations, ensuring smooth operations and motivating team members.
• Supervised cashed handling procedures to avoid discrepancies and improved transaction accuracy.
• Accurately processed (POS) transactions, handling payments, issuing receipts, and managing cash and card returns.

Manager - Metro T-Mobile - Sylmar, CA

(2018-02 - 2019-01)

• Handled multiple responsibilities efficiently within tight timeframes, consistently meeting performance goals.
• Improved customer satisfaction by resolving disputes quickly and maintaining strong communication and service standards.
• Onboarded and trained new hires, ensuring proper documentation and smooth integration into team workflows.
• Developed and implemented business strategies that supported sales growth and competitive positioning in the local market.
• Business Strategy Implementation
• Scheduling & Shift Supervision
• Inventory & Cash Handling

Antelope Valley Education Center Lancaster, CA