Jody Coleman

Dynamic and results-driven Facilities Manager with over 20 years of experience in facilities operations, project coordination, and vendor management across diverse industries. Proven track record of enhancing operational efficiency, optimizing preventive maintenance programs, and managing facility projects while ensuring compliance with safety standards and regulations. Expertise in vendor management, cross-functional collaboration, and emergency preparedness.

Known for delivering exceptional customer service and demonstrating strong leadership in fast-paced environments.

Commercial Facilities Manager at IronHorn Enterprises (2023-09 – Present)

• Oversee daily facility operations, ensuring seamless execution of routine maintenance and emergency repairs.
• Manage third-party vendors and service providers to meet performance and contractual standards.
• Lead renovation, refurbishment, and installation projects, ensuring completion within scope and budget.
• Develop and implement health, safety, and emergency response plans in line with local regulations.
• Conduct regular facility inspections to identify improvement opportunities and resolve maintenance issues proactively.
• Spearhead preventive maintenance programs, enhancing operational reliability across facilities.

Facilities / Maintenance Coordinator at Hanford Pharmaceuticals (2020-09 – Present)

• Schedule and coordinate preventive maintenance, installations, and emergency repairs for equipment and facilities.
• Maintain an accurate database for work orders, equipment status, and modification histories.
• Support invoicing and ensure proper documentation for all service-related activities.
• Track project schedules, manage RFIs, change orders, and coordinate with internal and external stakeholders.
• Oversee inventory, order parts, and maintain supplier relationships to ensure timely procurement.
• Supervise janitorial staff, ensuring quality and timely completion of work orders.

National Account Project Coordinator / Administrative Assistant at ABC Refrigeration (2017-02 – 2020-04)

• Coordinated nationwide equipment orders and deliveries for Aldi store installations.
• Managed purchase orders (POs), ensuring timely processing and vendor communication.
• Developed and maintained tracking systems for vendor performance, delivery schedules, and inventory.
• Collaborated with contractors, regional directors, and internal teams to ensure smooth project execution.
• Reviewed project drawings, performed production confirmations, and maintained detailed project records.

Property / Facilities Manager at Aspen Dental (2007-02 – 2017-04)

• Managed facilities maintenance for 700+ locations nationwide, ensuring operational efficiency and timely repairs.
• Coordinated preventive maintenance and repair schedules for all facility-related needs.
• Acted as the main point of contact between internal teams and external contractors.
• Developed emergency preparedness plans and ensured compliance with corporate policies.
• Managed vendor relationships, negotiating service agreements and monitoring performance.
• Played a key role in project management for office build-outs and refurbishments.

Office Manager at Cooper & Clement (2000-09 – 2007-02)

• Managed daily office operations, including supply inventory, customer service, and staff supervision.
• Implemented efficient office procedures, improving workflow and team performance.
• Led recruitment, training, and performance evaluations for office staff.
• Developed systems to ensure seamless office operations, from document management to client relations.

Travel Consultant at BTI Travel (1996-06 – 2000-09)

• Booked and managed complex travel arrangements, including flights, hotels, and tours.
• Provided personalized customer service by crafting tailored itineraries for clients.
• Engaged in continuous professional development through webinars, conferences, and familiarization trips.

Cast Member at The Disney Store (1992-07 – 2012-03)

• Delivered high-quality customer service in alignment with Disney brand standards.
• Assisted with inventory management and product restocking to ensure optimal store presentation.
• Processed transactions accurately while providing exceptional guest experience.

Degree in Travel & Tourism – Bryant & Stratton Business Institute

Regents Diploma – Solvay High School