Andrea Dean
Administrative Representative
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About
Dedicated and results-driven professional with over 8 years of experience in Customer Service, 4 years in Accounts Receivable & Collections, and 3 years of Dispatching. Adept at resolving issues efficiently, managing logistics, delivering top-tier client support, and utilization management. Proven ability to adapt across various industries including finance, healthcare, government, and logistics.
Experience
Administrative Representative at PPG Industries (2026-02 – 2026-06)
- Managed contracts, pricing, and administrative requests while ensuring compliance with company policies.
- Coordinated with finance, procurement, sales, and manufacturing teams to support daily operations.
- Maintained pricing accuracy, order tracking, invoicing, and contract documentation.
- Provided administrative support through scheduling, record management, and internal communications.
- Assisted with budget controls and ERP system transactions to improve operational efficiency.
Administrative Support at Tennessee State University (2025-07 – 2026-01)
- Handled inbound and outbound calls with professionalism
- Assisted students, faculty, and visitors with Donation and financial dues
- Supported planning and setup for banquets, meetings, and special events
- Digitalized and Updated Scholarship information
Scheduling Coordinator at Best Choice Roofing (2024-11 – 2025-05)
- Handled inbound/outbound calls verifying PII.
- Scheduled roofing inspections and coordinated with customers, sales teams, and roofing crews.
Freight Coordinator II at Caterpillar Financial (2022-02 – 2024-06)
- Managed freight bookings, documentation, and funding processes.
- Audited dock activities and ensured quality compliance, maintaining asset management.
- Handled sensitive loan and leasing agreements and logistics documents.
Tier 2 Claims Representative at Tennessee Dept. of Labor (2021-04 – 2022-01)
- Processed unemployment claims and federal benefits.
- Trained new agents and managed confidential PII data.
- Provided account updates and resolved claimant issues.
Dispatcher at UPS (2019-08 – 2021-04)
- Dispatched loads, maintained daily logs, and supported drivers with routing.
- Performed data entry and answered multi-line phone systems
Fulfillment Associate at Amazon (2018-03 – 2019-07)
- Picked, packed, and prepared orders for shipment.
Provider Relations Representative at Blue Cross Blue Shield (2016-05 – 2017-11)
- Processed claims and verified provider certifications.
- Used various platforms including OnBase, FISS, and HIMR.
Customer Service Representative at Cigna HealthSpring (2014-11 – 2015-05)
- Assisted customers with ID cards, PCP changes, and pharmacy support.
- Handled grievances, authorization requests, coverage determination, and claims.
Imaging Consultant at Iron Mountain (2014-04 – 2014-11)
- Created and logged medical profiles and financial records for scanning.
- Data entry, filing, and printing.
Customer Service Representative at Faneuil, Inc. (2011-07 – 2014-02)
- Managed damage and injury claims including workers' comp and auto.
Education
High School Diploma – John Overton High School (2007)
