Erica S

Problem-solving skills, Marketing and sales skills, Alphanumeric keystrokes 40-50 wpm, Great Accounting skills, Professional skills in a team or working independently, Upload documents in Word and Excel computer systems, Data Entry Skills Excellent, Call Center skills Excellent, Use my skills in the workplace to be productive in a company, Be open-minded to work in the field and office-type work

Administration Assistant at Fit for Life / Job Center (2021-09 – Present)

• Collect time card to daily hourly quota reports
• Update time weekly and two temporary agents
• Reports daily and weekly to count hours with the workload in the building
• Manage schedules, office operations, and meetings
• Spreadsheets for overtime reports
• Payroll for up to 80 people
• Accounts Receivable for different locations
• Billing companies filling out invoices
• International billing invoices
• Making a schedule with flights and hotels
• Handling multiple phone lines

Crew Leader at AmeriCorps Service with Habitat for Humanity (2018-10 – 2019-09)

I have gained a lot of construction skills in the field with hand tools and power tools. As a team lead It my duty to show others how to complete a task on the house site. In preparing for the site all proper protection is always worn. In joining the team I have assisted in building 10 finished homes and am still working on 7 more. Structure I my work helps me be a good candidate to be a part of a team.

• Skills in roofing work, tiling bathrooms, cabinet installation, vinyl siding, measuring wood, landscaping, painting, caulking, and framing walls
• Fundraising Experience

Clerk II at First Financial Bank (temp Insight Global) (2018-04 – 2018-06)

• Handle 50+ customer interactions per day with friendly and polite service
• Learn the first financial system in two weeks such as Microsoft Outlook programs debit card and credit card Visa programs
• Talk to customers about how to set up online banking step by step, and reset the password
• Receive source data customer name, account numbers, change address, phone number, and enter data into various customer services software
• Fill out fraud reports and follow up on travel alerts to protect debit cards on vacation for customers

Customer Service Manager at SELF (Support Encouragement in Life and Families) (2017-10 – 2018-04)

• Prepared clients in Ohio Butler County to put in an application for credits on their heating for the winter called HEAP
• File Folders for incomplete application
• Work in an office using office equipment
• Teamwork efforts to help people with disconnection notices in the electric companies
• Comfortable talking with people with diverse backgrounds

Summer Associate / Americrop Crew Leader at Ohio CDC AmeriCorps Vista (2017-06 – 2017-08)

• Prepared work camps with supplies to repair homes
• Home repairs at several work sites, help low-income families and elderly house owners
• Keeping files on clients' application on repairs at homes
• Teamwork efforts in fixing up the homes of low-income homeowners
• Learning how to repair many things in and outside the homes
• Fundraising Experience

Cook II at Spring Hill's Retirement Community (2016-07 – 2016-10)

• Clean kitchen-weekly duties
• Cook meals for 50 seniors in a dining room
• Supervised 3 servers and one dishwasher

Cook II 2nd shift at Veranda Gardens Rehab and Nursing Home (2013-07 – 2015-05)

• Serving dietary meals to residents
• Trained as a cook for 1 year
• Cooked meals for 125 people
• Stocking the kitchen and pantry by making a list for the manager
• Teamwork helping and cleaning up many duties to check on them every day
• Supervised a team of four to seven on some days

Customer Service Manager at Jackson Hewitt Tax Service (2012-12 – 2015-04)

• Filing secure documents in locked cabinets
• Calling clients from previous years to sell new prices and discounts
• Helped clients with difficult tax problems and old taxes never been filed
• Business taxes
• Scheduled appointments for calls
• Floated to a different office to help during downtime shifts
• Trusted with check distribution to clients and debit cards
• Computer programs: Excel and tax programs
• Learning new tax laws and taking refresher classes
• Also took classes to renew education in 2016-2024

Diploma in general course of studies – Western Hills High School

Associate in Business Management Applied Sciences in Business Finance Management with a second in Accounting – Cincinnati State Community Technical College

Skill Training Class – Self-Build-up Academy (2017-09 – 2017-11)