Andrea Freire

Restoration operations professional with progressive leadership experience across water, fire and smoke, mold, contents, textile cleaning, mitigation, and reconstruction. Experienced in managing technicians, restoration labor, subcontractors, large-loss field operations, documentation, estimating, and insurance-related project administration. Strong background in Xactimate, Time & Materials billing, work orders, payroll coordination, scopes of work, moisture documentation, safety, customer communication, and project closeout.

IICRC Triple Master credential holder in Textile Cleaning, Fire & Smoke Restoration, and Water Restoration.

Restoration Superintendent / Project Manager | Temporary Operations Manager (3 Months) - BluSky Restoration Contractors - Florida

(2024-01)

• Lead restoration projects from emergency response through mitigation, stabilization, reconstruction coordination, billing, and closeout.
• Direct daily field operations, jobsite safety, quality control, crew assignments, production planning, site logistics, equipment placement, inspections, and schedule coordination.
• Manage scopes, estimates, budgets, schedules, client/adjuster communication, change management, documentation review, invoicing support, and project financial performance.
• Prepare and manage Time & Materials (T&M) billing with labor, equipment, materials, subcontractor costs, daily logs, and supporting documentation.
• Create, issue, track, and reconcile subcontractor work orders; coordinate scope, scheduling, field performance, documentation, and completion.
• Review and process payroll/time records for restoration technicians and restoration labor, verifying hours, job allocation, overtime, and production documentation.
• Supervise technicians and restoration labor; assign tasks, monitor productivity, coach team members, and enforce company, customer, and safety requirements.
• Develop scopes of work, Xactimate estimates, drying and demolition plans, equipment requirements, and documentation for water, fire/smoke, mold, contents, and reconstruction losses.
• Coordinate large-loss operations, labor, equipment, containment, drying, HEPA filtration, cleaning, contents manipulation, and specialty subcontractors.
• Track project costs, labor utilization, equipment, materials, subcontractor expenses, change orders, and billing documentation to support accurate invoicing and profitability.
• Served as Project Director with responsibility for overall project execution, operational coordination, financial performance, customer satisfaction, and successful completion of restoration projects.
• Provided leadership and direction to Project Managers, Superintendents, technicians, restoration labor, subcontractors, and project support personnel across multiple active projects.
• Oversaw project budgets, cost controls, revenue, profitability, labor utilization, equipment usage, subcontractor expenses, billing progress, and financial forecasting.
• Reviewed and approved project scopes, estimates, Time & Materials documentation, change orders, subcontractor work orders, purchase requirements, and billing support before submission.
• Coordinated large-loss and complex restoration projects from emergency response through mitigation, contents, specialty services, reconstruction, final billing, and closeout.
• Maintained executive-level communication with customers, property representatives, adjusters, consultants, subcontractors, and internal leadership regarding project status, risks, schedule, scope, and financial performance.
• Monitored project schedules and production milestones, identified operational or financial risks, and implemented corrective actions to keep projects on schedule and within established goals.
• Supported staffing and resource planning across projects, including technician and labor allocation, subcontractor coordination, equipment needs, overtime review, and payroll/time documentation.
• Ensured project teams maintained accurate daily documentation, safety compliance, quality standards, job files, moisture records, photographs, work authorizations, and required supporting documentation.
• Led project meetings and internal coordination, resolved escalated field and customer issues, and supported Project Managers and Superintendents with decision-making and project execution.
• Managed project closeout requirements, including final documentation, outstanding change orders, subcontractor reconciliation, billing completion, customer acceptance, and turnover to accounting/collections.
• Served as Temporary Operations Manager for three months, overseeing restoration operations, staffing and field production, project performance, scheduling, resource allocation, billing coordination, and operational support for project teams.

Mitigation & Reconstruction Project Manager | Chief Lead Mitigation Technician / Quality Supervisor - PuroClean of Longwood - Longwood, FL

(2018-09 - 2023-12)

• Supervised field staff, inspected active projects and equipment, and maintained quality and customer-service standards.
• Restored properties affected by water, fire and smoke using professional drying, cleaning, fogging and deodorization systems.
• Performed property and contents inspections, moisture surveys, job action plans, equipment placement, demolition, cleaning and disinfection.
• Built insurance scopes using MICA/CoreLogic workflows; created and revised Xactimate estimates and communicated claim changes with adjusters.
• Promoted into Project Manager responsibilities for both mitigation and reconstruction, managing projects from initial loss assessment through mitigation, repair/reconstruction, billing, and closeout.
• Managed mitigation and reconstruction scopes, schedules, budgets, labor, equipment, materials, subcontractors, change orders, customer expectations, and insurance documentation.
• Prepared Xactimate estimates and scopes for mitigation and reconstruction; reviewed technician scopes and coordinated revisions directly with insurance adjusters.
• Coordinated technicians, restoration labor, vendors, and subcontractors while monitoring project progress, quality, safety, documentation, and completion deadlines.

Unit Supply Specialist (92Y) - U.S. Army Reserve - Orlando, FL

(2021-11 - 2023-11)

• Managed supply accountability, inventory procedures, logistics coordination and HAZMAT program requirements.
• Reviewed supply policies and resolved logistics issues affecting receiving, storage, distribution and accountability.

Packing, Shipping & Receiving Assembler - Night - The Home Depot - Orange City, FL

(2019-03 - 2021-09)

• Performed assembly, quality inspections, freight/shipping documentation, receiving and material-handling activities.
• Used hand and power tools while following specifications, safety procedures and production requirements.

Mitigation & Reconstruction Project Manager - ServiceMaster - Ormond Beach, FL

(2017-07 - 2018-08)

• Provided 24/7 response and managed mitigation/reconstruction activities while reporting project concerns and progress to regional leadership.
• Supervised approximately 8 technicians and up to 30 laborers; inspected active projects, equipment and jobsite conditions.
• Created large-loss scopes, prepared Xactimate estimates for mitigation and reconstruction, and managed third-party contracts.
• Prepared and submitted Time & Materials invoices and coordinated project phases, schedules, resources and deadlines.
• Applied structural drying, moisture surveying, cleaning, deodorization and restoration methods consistent with IICRC training.

Roofing Foreman - Noland's Roofing Inc. - Orange City, FL

(2017-07 - 2018-06)

• Directed four roofing crews, assigned daily work, coordinated materials/equipment, and communicated with customers.
• Supported roof installation, repair and emergency tarp work while maintaining production and safety expectations.

Restoration / Construction Laborer - Belfor (Subcontractor) - Long Island City, NY

(2016-05 - 2017-05)

• Prepared jobsites, moved materials/equipment, performed cleaning and debris removal, and supported restoration/construction crews.
• Developed hands-on experience with basic carpentry, drywall, painting, commercial framing, minor plumbing and window installation.

Bachelor of Arts - Math Education - Texas University