Andrea Ilkov

Customer service and leasing professional with 15+ years of experience working directly with people and solving problems on the spot. Comfortable with heavy call, email, and chat volume, and used to being the person who calms a frustrated customer down and gets the issue resolved.

Leasing Manager - The Indigo - Canton, GA

(2025-11 - 2026-09)

• Took occupancy from 87% to 94% within two months of starting.
• Ran the leasing process start to finish, from the first inquiry through the tour, application, approval, and signed lease.
• Answered a steady flow of phone, email, and online inquiries each day, worked out what each prospect wanted, and booked tours.
• Wrote up new leases and renewals and kept prospect and resident records current in the property management system.
• Took care of resident questions and complaints, bringing in maintenance or management when something needed a real fix, all within fair housing rules.

Leasing Manager - The Michaelson Organization - Canton, GA

(2023-10 - 2025-11)

• Led a team of leasing consultants, set their daily priorities, and kept everyone on track to hit leasing goals.
• Gave property tours, walked prospective tenants through units and pricing, and negotiated lease terms.
• Put marketing plans in place to bring in new tenants and fill vacancies faster.
• Beat leasing targets consistently and helped push occupancy past 98%.

Designer, Kitchen and Bath Sales - Blue Sky Granite & Marble - Kennesaw, GA

(2021-09 - 2023-09)

• Handled the daily phone calls, emails, website messages, and chat inquiries for kitchen and bath projects.
• Worked with customers to pin down what each project actually needed: design, materials, specifications, and price.
• Learned every product line in detail, quoted kitchen layouts and countertops, and handled QuickBooks entries.

Leasing Manager and Consultant - First Communities - Atlanta, GA

(2016-10 - 2021-09)

• Leased apartments in a 480+ unit community and kept occupancy above 98%.
• Took 50+ calls a day, qualified prospects, closed leases, and documented all fees and deposits.

Auditor - AJ's Auto - Marietta, GA

(2011-02 - 2016-10)

• Structured deals for customers and lenders, processed contracts, got qualified buyers approved, and verified income, residency, and signatures.

Associate of Applied Science - Interior Design - Chattahoochee Technical College (2009 - 2012)