Andrea J. Jones
Front Office Supervisor
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About
Supervised daily front day operations to ensure efficient patient flow and exceptional customer service while providing ongoing coaching and performance support.
Experience
Front Office Supervisor - Axia Women's Health - Indianapolis, IN
(2021-11)
Supervised daily front day operations to ensure efficient patient flow and exceptional customer service while providing ongoing coaching and performance support.
- Addressed patient concerns and resolved issues professionally while maintaining a positive patient experience, with professionalism and accuracy.
- Balanced daily financial transactions, including copays, and end of day cash reconciliation.
- Ensured accurate documentation and data entry within the electronic health record system.
- Managed high volume patient traffic while prioritizing accuracy, efficiency, and excellent customer service.
- Reviewed claims for accuracy and completeness. Identified and corrected claim discrepancies to improve reimbursement rates and minimize payment delays.
Business Assistant - Tillery Family Dental - Indianapolis, IN
(2020-12 - 2021-11)
- Presented comprehensive treatment plans to patients, clearly explaining procedures, benefits, and associated costs.
- Discussed and customized payment options to help patients make informed financial decisions regarding their dental care.
- Managed patient accounts, collected payments, and maintained accurate financial records.
- Resolved billing and insurance issues by communicating with patients and insurance providers.
Front Desk Administrator - Dr. Bethany Geyman & Dr. Christy Cranfill - Zionsville, IN
(2019-08 - 2020-12)
- Maintained records and updated databases to support document management and day to day workflow.
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Business Administration - Marketing and Management - University of Houston – Clear Lake (2005-08)
Associate of Applied Science - Accounting And Business - San Jacinto Junior College (2002-12)
