Andrea Young

Detail-oriented Data Entry Pharmacy Technician skilled in verifying patient data and accurately filling prescriptions. Strong task prioritization and documentation abilities enhance operational efficiency and patient satisfaction in fast-paced environments. Works independently and with teams.

Data Entry Pharmacy Technician - Amazon PillPack - Garden Valley, ID

(2020-10 - 2024-12)

• Entered and processed patients' prescriptions into internal system.
• Verified and updated customer and insurance information to ensure accurate prescription fulfillment.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Assisted customers with a positive and energetic approach in a fast-paced pharmacy environment.
• Reviewed and verified customer information and insurance provider information.
• Achieved performance goals by prioritizing tasks effectively and demonstrating a strong work ethic.
• Strived to uphold an excellent attendance record by consistently arriving on time and prepared for work.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in team-building activities to enhance collaboration and communication among pharmacy staff.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Process Integration Technician - Micron Technology Inc - Boise, ID

(2015-12 - 2019-11)

• Developed and coordinated execution of process module improvement strategy to enhance operational effectiveness.
• Led projects and analyzed data to identify and implement opportunities for process enhancements.
• Working with Real time Defect Analysis (RDA) team and Process Development teams to identify, contain, and address excursion impacting module.
• Request any standard and additional tests and work with YE/PE to evaluate and improve process and product based on analysis of data.
• Analyze materials electrically, physically, etc and work with process groups, etc to select new materials and directions for development.
• Led module development teams to guide project direction.
• Set clear direction and vision for module and provide path for continual improvement in module.
• Developed and implemented performance improvement strategies to drive continuous operational advancements.
• Created plans and communicated deadlines to complete projects on time.
• Drove operational improvements which resulted in savings and improved profit margins.
• Made key decisions for the team and provided clear direction, goals, and metrics for team success.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed team communications and information for meetings.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Improved operations through consistent hard work and dedication.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Maintained excellent attendance record, consistently arriving to work on time.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Worked with customers to understand needs and provide excellent service.

Manufacturing Technician - Micron Technology Inc - Boise, ID

(2002-12 - 2016-11)

• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
• Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
• Inspected products and machines to maintain quality and efficiency.
• Prepared standard operating procedures and manufacturing batch records to enhance operational consistency.
• Performed general equipment maintenance and repair to minimize downtime.
• Scheduled preventive and predictive maintenance actions based on failure analysis.
• Set up equipment for safety protocols and verified functionality of safety equipment.
• Assisted engineers in developing and testing prototypes to facilitate product innovation.
• Working closely with production, planning and change control teams on proper planning and execution of all manufacturing related changes.
• Investigated processes for mapping and analysis to create maps and identify optimal improvement opportunities.
• Using project management to ensure timely completion of projects.
• Knowledge of statistical methods to perform data analysis.
• Working to achieve win-win situations within team and with internal customers.
• Prepared reports and technical documentation of day-to-day production processes.
• Evaluated employee performance and equipment organization to assess and improve plant operations.

Operator - Micron Technology Inc - Boise, ID

(2000-06 - 2002-12)

• Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
• Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
• Supported equipment startup processes by preparing machinery and ensuring readiness for operation. and machine installation tasks.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Performed quality checks to identify finish discrepancies.
• Met production goals by maintaining cost effective levels of spare parts inventory.
• Completed work on schedule, supporting team members in meeting deadlines.
• Communicated operational issues and changes to supervisor to ensure smooth workflow.
• Provided on-the-job training to new hires and team members, enhancing overall team capability.
• Verified documentation and work order requirements.
• Provided outstanding customer service.

High School Diploma - Fruitland Idaho (1984-05)