Andrealyn Genilla
Customer service professional in appointment scheduling, customer support, and handling high-volume inbound calls
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About
Customer service professional in appointment scheduling, customer support, and handling high-volume inbound calls. Experienced in assisting English- and Spanish-speaking customers with booking, rescheduling, and canceling service appointments while delivering accurate, efficient, and customer-focused support. Strong communication, problem-solving, and organizational skills with a commitment to providing an excellent customer experience.
Experience
Calltaker II / Appointment setter - WeAnswer Call Center - Davao City
(2025-07 - 2026-07)
- Provided customer support to Spanish-speaking customers by assisting with service appointment scheduling, cancellations, rescheduling, and general inquiries
- Assisted customers with booking services, including locksmith, garage door repair, chimney cleaning, air duct cleaning, carpet cleaning, and construction-related requests.
- Assisted customers with callback requests to cancel, reschedule, or modify existing service appointments while ensuring accurate updates to the scheduling system and providing timely, professional support.
Technical Support Representative - Teleperformance - Davao City
(2023-06 - 2025-04)
Comcast Account
- Troubleshooting: Helping customers diagnose and resolve technical issues over the phone.
- Sales: Offer customers services and mobiles
- Billing: Helping customers on billing concerns and providing credit adjustments.
- Help customer in scheduling technician visits
Education
Bachelor of Science - Architecture - University of Mindanao
