Andrew Gilbert

Delivers high-quality customer experiences and seamless coordination of incentive trips and conferences for large organizations Manages logistics for client events ranging from 40 to 4500 participants, including end-to-end programming, accommodations, meals, and travel Maintains comprehensive project trackers to ensure adequate tracking of client details and requirements

Customer Xperience Specialist at One10 Marketing (2023-10 – Present)

• Delivers high-quality customer experiences and seamless coordination of incentive trips and conferences for large organizations
• Manages logistics for client events ranging from 40 to 4500 participants, including end-to-end programming, accommodations, meals, and travel
• Maintains comprehensive project trackers to ensure adequate tracking of client details and requirements
• Fosters client relationships through close collaboration with client representatives to gather requirements and timeline considerations
• Provides on-the-ground support to ensure the smooth delivery of services and mitigate issues efficiently, coordinating with internal and external stakeholders as needed

Memorial Park Manager/Special Events Coordinator at National Air Force Museum (2020-04 – 2023-08)

• Facilitated over 20 events per year, ranging from executive dinners to memorial dedications and exhibit openings
• Led planning for the expansion of Memorial Park with the additions of Phase 2 & 3
• Coordinated with park planning, landscaping companies, concrete companies
• Managed invitee list for invited guests for the opening ceremony
• 1 ½ years of total planning and execution
• Served as the Head of Veteran Affairs, planning 30+ veteran unit reunions per year, including but not limited to site walk throughs, ceremonies, and timed vehicle entries
• Managed a team of 3 personnel to effectively support programming from start to finish

Assistant Mascot Coach at University of Cincinnati (2025-08 – Present)

• Schedules onsite and offsite appearances for the team (parades, commercials, charity events, weddings, school activities, and sporting events)
• Advises brand and social media strategy to maximize community engagement

Opening Shift Manager at Skyline (2016-06 – 2019-08)

• Opened the restaurant daily by preparing workstations, completing opening procedures, and ensuring the facility was clean, stocked, and ready for service
• Supervised and coached front-of-house staff, delegated daily responsibilities, and maintained high standards of customer service and operational efficiency
• Managed inventory levels by ordering food, beverages, and operational supplies while monitoring stock usage to minimize waste and control costs
• Processed employee payroll, verified timecards, tracked labor hours, and ensured payroll records were accurate and submitted on schedule
• Handled cash management duties, including preparing bank deposits, reconciling daily sales, and maintaining accurate financial records
• Resolved customer concerns professionally, ensured compliance with health and safety regulations, and collaborated with upper management to improve daily operations and team performance

Mascot at The Cincinnati Bearcat (2019-06 – 2023-02)

• Completed over 400 appearances since June 2019 which include community service events, campus related functions, and a wide range of university sporting events (football, women's and men's basketball games, volleyball games, baseball games, women's and men's soccer matches, etc.)
• Created content for and now managing social media as Assistant Coach (August 2019 - Present)
• Twitter: 15.8k followers
• Instagram: 42.1k followers
• TikTok: 19.6 k followers
• Created '2023 Bearcat Calendar' for program fundraising (designed, shot, edited, and produced solo)
• Designed, constructed, and used props and costumes for game day appearances, skits, and social posts
• Created two skits for UCA camp as well as three skits for UCA Nationals (2020, 2022, 2023)

Associates of Fine Arts in Graphic Design – Clark State Community College (2018-04)

Bachelors in Electronic Media Technology – University of Cincinnati (2020-04)

Masters in Computer Science – University of Cincinnati (2022-12)