Jacques Morris

Detail-oriented professional with experience in customer service, facilities management, and team leadership at organizations such as the Federal Reserve Bank and IRS. Skilled in compliance, problem resolution, and communication. Demonstrates strong analytical abilities and is actively pursuing Information Technology coursework, with a focus on computer networking and AWS. Authorized to work in the US for any employer

Service Associate at Federal Reserve Bank of Cleveland (2024-09 – Present)

• Maintained high-quality building appearance by monitoring facilities, correcting issues, coordinating with cleaning contractors, and relocating materials
• Identified potential problems and ensured safety through routine observation and attention to detail
• Fulfilled all conferencing requirements by interacting with customers, addressing setup needs, and completing room setups efficiently
• Followed up with customers on work requests through effective verbal and written communication
• Delivered excellent customer service by displaying a professional and courteous attitude towards co-workers, customers, and vendors
• Advanced technical skills by actively pursuing coursework in Information Technology, focusing on computer networking and AWS platform

Remote Customer Service Representative at Internal Revenue Service (2022-02 – 2024-09)

• Handled challenging and sensitive conversations with empathy, ensuring positive customer experiences
• Analyzed and resolved financial issues by adhering to research reporting and disclosure norms, including processing proof of payments from bank traces
• Managed multiple tasks simultaneously using multiple screens, ensuring efficient account transfers and billing processes via phone contact
• Identified and mitigated fraudulent activities across all products and services, enhancing account security
• Safeguarded personally identifiable information by documenting account details in accordance with established policies and reporting controversial matters
• Ensured compliance with federal and state regulations when resolving billing errors

Dietary Assistant Manager at Indian Springs of Oakley (2019-12 – 2022-02)

• Assisted in ordering food, beverages, equipment, and supplies; managed food preparation and presentation, and trained staff to maintain health code compliance and a sanitary environment
• Communicated clearly with internal team members and collaborated closely with external departments to streamline operations
• Demonstrated proficiency in profit and loss analysis, inventory management, and purchasing processes, informing operational decisions and strategic planning
• Leveraged software tools for menu modification, diet planning, and dietary report creation, ensuring staff understanding and compliance with disclosure requirements

Computer Networking (AWS Cloud Certification) – Cincinnati State Technical and Community College (2025-08)

Associate Degree of Applied Science in Culinary Management – The Art Institute of Cincinnati (2010-05 – 2012-05)