Purchasing Manager (Senior Manager) at CarMax Inc. (2022-01 – 2025-01)
Nation's largest used vehicle retailer — 253 locations, $1.3B+ wholesale auction volume
- Guided 700+ associates through a multi-year organizational transformation, designing and deploying structured communication frameworks, role-specific training, and performance dashboards that accelerated adoption and reduced execution errors by 8%.
- Spearheaded rollout of AI-enabled acquisition tools and virtually integration of workflows, achieving 4x buyer throughput, acting as internal program lead from stakeholder alignment through training, launch, and continuous improvement cycles.
- Partnered cross-functionally with Sales, Finance, Logistics, and Operations teams to align on program requirements, surface risks early, and translate strategic initiatives into field-ready execution plans.
- Mentored 7+ senior leaders and contributed to 40+ internal promotions by building a culture of accountability, coaching, and continuous improvement across geographically distributed teams.
- Built customized performance dashboards and standardized reporting that enabled 50% faster issue resolution and improved internal and external Net Promoter Scores.
Dealer Services Manager / Initiative Driver at CarMax Inc. (2020-01 – 2022-01)
Owned full program lifecycle for a first-of-its-kind digital dealer marketplace pilot
- Owned full program lifecycle for a first-of-its-kind digital dealer marketplace pilot launching the Northeast market across PA, NJ, DE, and NY, onboarding 157 dealerships, and achieving 37% platform adoption from concept and framework design through client onboarding, adoption tracking, and scale vs. sunset decisions.
- Served as primary point of contact for 157 dealer clients across a four-state region, building enduring relationships while translating ambiguous program goals into clear workflows, training materials, and adoption strategies that drove a 37% platform adoption rate.
- Led Salesforce CRM design and implementation for the dealer program, defining requirements with product and technical teams, facilitating training for field users, and iterating based on client and stakeholder feedback.
- Created repeatable playbooks and feedback loops that accelerated launch timelines in new markets, enabling the program to move from regional pilot to national scale readiness.
- Benchmarked program performance through data analysis and field experimentation, building business cases that informed executive go/no-go decisions and defined future success metrics.
Senior Buyer at CarMax Inc. (2011-01 – 2020-01)
Established new markets and led team development across multiple departments
- Established 4 new markets and led hiring, onboarding, and development of teams across multiple departments, building operational and human infrastructure from the ground up in each location.
- Developed and delivered in-person and virtual training programs for buyers, sales teams, and field operations, translating complex marketplace strategy into actionable skills and performance habits.
- Deployed digital marketing tools and buyer-facing technology platforms, facilitating adoption through hands-on training, feedback loops, and performance coaching.
- Delivered 20% acquisition rate growth YoY and 10%+ annual sales growth while maintaining disciplined risk and margin management, improving achieved margins by $200/unit annually.
Buyer at CarMax Inc. (2007-01 – 2011-01)
Executed day-to-day supply acquisition and wholesale sales
- Executed day-to-day supply acquisition and wholesale sales, developing foundational marketplace instincts and data fluency across variable market conditions.
- Recognized for team leadership and performance excellence — awarded the CEO's Superlative Award for top performance scores nationally at the annual Presidents Club event.
IT Account Manager at Computer Aid Inc. (2006-01 – 2007-01)
Global IT services firm — Fortune 500 and government clients
- Owned client relationships and service delivery for enterprise IT accounts, coordinating across technical teams, vendors, and stakeholders to ensure service-level commitments and quality standards were consistently met.
Associate Buyer at Tweeter Home Entertainment (2002-01 – 2003-01)
Specialty consumer electronics retailer — mid-to-high-end audio/video
- Led national remerchandising initiative across 80 locations, reducing SKU count by 20% and introducing just-in-time inventory planning that improved turns, cost efficiency, and vendor relationships.
Installation Manager at Tweeter Home Entertainment (1997-01 – 2002-01)
Specialty consumer electronics retailer — mid-to-high-end audio/video
- Led day-to-day operations and people management at multiple high-volume installation locations. Received company-wide Manager of the Year award for efficiency, customer experience, and sales performance.
