Andrew Stern

Hello, My name is Andrew.

I'm looking for a remote position in customer service. I've spent the last 10 year growing my customer service skills in downtown Minneapolis, one of the most diverse cities in the world. I know how to communicate effectively with every kind of customer and have them walk away with a smile.

• I'm proficient in Microsoft excel and general Microsoft knowledge.
• I've worked in customer service for 10 years and have strong communication skills.
• I'm detail oriented and have strong problem solving skills.

CSR - Customer Service Representative

Fogo de Chao - Minneapolis, MN

January 2022 to Present

As a CSR I oversee the dining floor.

• Greet and chat with guests (every table at least once throughout their meal) ensuring every guest feels welcome and at home.
• Catch and prevent problems before they arise.
• If problems do occur I respond appropriately, Ensuring the guest's satisfaction and return visit.
• Organize and direct servers and bussers as needed.

Lead Server/Trainer

Fogo de Chao - Minneapolis, MN

February 2019 to Present

Train new servers to the high standards of Fogo de Chao.

• Teach the unique history and culture of Fogo de Chao
• Ensure memorization of menu
• Train new servers into our unique team style service
• Ensure all servers new and old maintain the high quality service that Fogo de Chao is known for.

POS

Computer Literacy

Microsoft Office

Communication skills

Microsoft Excel

Customer service

Leadership

Team management