Brittany Baker

Detail-oriented Mortgage Documentation and Administrative Specialist with extensive experience in mortgage servicing, collateral documentation, document review, exception resolution, and operational support. Experienced in reviewing collateral files for errors and exceptions, researching documentation discrepancies, and resolving issues involving assignments, allonges, deeds of trust, and notes. Skilled at analyzing large volumes of information, identifying documentation deficiencies, coordinating corrections, and working across multiple systems.

Proven background in mortgage operations, problem resolution, account administration, payment processing, and document analysis.

Documentation Admin Specialist - NewRez LLC

(2021-08 - 2026-07)

• Reviewed collateral files to identify exceptions, errors, and documentation discrepancies.
• Resolved collateral exceptions by researching issues and determining appropriate corrective action.
• Reviewed and corrected assignments and allonges, including corresponding chains with deeds of trust and notes.
• Identified deficiencies in collateral documentation and ordered corrections for documents requiring remediation.
• Utilized multiple systems to research, review, document, and resolve collateral-related issues.
• Examined mortgage documentation with a high degree of accuracy and attention to detail.
• Researched documentation issues and followed appropriate processes to bring collateral files to resolution.
• Managed detailed documentation review involving multiple related mortgage documents and corresponding chains.

Bid Specialist - Guardian Asset Management - Langhorne, PA

• Delivered comprehensive bid proposals for property preservation projects and obtained client approval on costs.
• Utilized cost-estimation systems to document project information, create estimates, and revise project costs based on current data.
• Calculated project-specific costs by gathering information from team members, subcontractors, and vendors.
• Helped improve team operations by identifying connections between current policies and business results.

Senior Delinquency Associate - Midland Mortgage, A Division of MidFirst Bank - Oklahoma City, OK

(2010-11 - 2019-07)

• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Identified and resolved problems through root-cause analysis and research.
• Prepared detailed reports covering project specifications, progress, identified conflicts, and team activities.
• Prepared and mailed customer invoices, processed payments, and documented account updates.
• Executed billing tasks and accurately recorded information in company databases.

Receptionist - Arbor House Assisted Living - Norman, OK

• Answered telephone calls and fielded inquiries from clients, vendors, and other callers seeking information.
• Operated a multi-line phone system and directed inquiries to appropriate departments and personnel.
• Maintained files and records through effective filing systems that improved efficiency and organization.
• Produced documents, spreadsheets, and presentations for internal and customer-facing needs using Microsoft Office.
• Maintained an organized and professional reception area.

GED - Moore/Norman Technology Center (2008-10)