Angel De Lira

Dynamic Contract Administrator eager to help others, focused on the task at hand, and effective communicator. Discovering new ways to make a positive impact for those around me by bringing out the best in them as well as myself each day. I am accountable of my actions and strive to look ways for implementing cost reduction strategies.

Contract Administrator, Atmos Energy November 2020- Current

• Assist with the process to establish the credit risk of new and existing customers and the Credit Risk database and coordinates the resolution of outstanding accounts receivable issues.
• Provide administrative support and coordinate the timely completion of contract administration paperwork.
• Researches and responds to inquiries and data requests from management, employees, and customers.
• Develop and maintain functional knowledge of the pipeline system, its operation, and the overall capability of the pipeline system.

• Responded to natural gas emergencies within a timely manner to ensure the safety of the public.
• Set and replaced meters and regulators as necessary.
• Informed customers of needed repairs and answer complex questions. Confirmed that the customer was well informed and satisfied with work completed.
• Assisted in training the newer service technicians.
• Disconnected services as necessary and performed collection efforts on delinquent accounts.

• Maintained facilities such as gasoline pumps, and warehouse.
• Monitored company facilities to confirm store was operating safely for the public.
• Provided excellent customer service to guarantee customer satisfaction. 

• Ensured safety guidelines, set by OSHA, were followed to ensure customer and employee safety.
• Reviewed and executed financial transactions.
• Exceeded customer expectations with quality of service to promote customer retention.

Bachelor of Business Administration Graduated: August 2020

Business Management

West Texas A&M University Canyon, Texas