Angela Buchter

Dedicated customer service and sales professional with experience in mortgage processing, real estate sales, client relationship management, and high-volume customer support environments. Skilled at managing sensitive customer information, resolving issues, coordinating with multiple stakeholders, and delivering exceptional service. Proven ability to build long-term client relationships, exceed sales goals, and maintain strong customer satisfaction through communication, organization, and problem-solving skills.

Real Estate Agent - Weichert - Turnersville, NJ

(2021-06)

• Build and maintain relationships with clients throughout the home buying and selling process
• Generate new business through networking, referrals, and marketing strategies
• Deliver exceptional customer service while managing multiple client needs simultaneously
• Guide customers through complex transactions and explain processes clearly
• Negotiate contracts and resolve concerns in a timely and professional manner
• Utilize communication and sales skills to ensure positive customer experiences and repeat business

Loan Processor - PHH Mortgage - Mount Laurel, NJ

(2012-05 - 2016-01)

• Served as primary point of contact for customers throughout the loan process from application through closing
• Managed a pipeline of 60–100 loans while maintaining accuracy and customer satisfaction
• Communicated loan updates, requirements, and documentation needs clearly to customers and stakeholders
• Reviewed financial documents and coordinated with underwriters, title companies, and insurance providers
• Resolved customer concerns and maintained timely follow-up on inquiries and requests
• Ranked as top loan processor within portfolio division in 2013
• Closed up to 60 loans per month while maintaining quality and service standards
• Built strong customer relationships that contributed to referrals and positive client feedback

Wine Sales Representative - Terranova Imports - Philadelphia, PA

(2010-06 - 2012-05)

• Managed customer accounts and developed long-term business relationships
• Increased territory sales through prospecting and customer retention strategies
• Assisted customers with product selection and provided personalized service
• Identified customer needs and provided tailored solutions to improve satisfaction
• Developed and maintained new customer relationships within assigned territory

Bachelor of Arts - Peirce College (2010-12)