Julia Graham

Results-oriented professional with 17 years of experience and a proven knowledge of work planning and prioritization, site management, schedule coordination and adherence. Aiming to leverage my abilities to successfully fill the open position at your company.

Work Experience

Insurance Office Manager July 2017 to November 2020

Tyler Wise State Farm Agency–Chadds Ford, PA

• Built business by creating new leads through personal networking, supplied and professional leads and field calls
• Provided excellent customer service to existing clients while cross marketing products to best protect their financial security
• Investigated new marketing strategies for the Agency including targeted marketing of products based on the consumers need (e.g., marketing life products to new parents, mortgage products to new and existing homeowners, and car loan products to dealerships)

State Farm Insurance-Concordville, PA

• Ensured that customers experienced remarkable service throughout the claims process by making the transaction quick, easy, and seamless in a personalized, caring manner
• Completed fair resolutions of auto claims through diligent investigation, acquiring all the appropriate evidence and making the proper liability decision regarding the claim
• Negotiated settlements with our customers, claimants, and other insurance companies, making the appropriate payments to efficiently resolve the claim

ING Direct-Wilmington, DE

• Negotiated, drafted and executed contracts for multiple areas of the bank
• Played a key role in establishing and managing a contract database system 
• Initiated large projects, such as bank-wide procurement training and the implementing of a new global travel policy

ING Mortgage-Wilmington, DE

• Supervised the training of new hires and developed ongoing training for current team members
• Developed personal growth for team members by identifying their strengths and challenges
• Contributed to work distribution, pipeline management, and escalated issues
• Participated in the ongoing development of the team to continually improve quality

ING Mortgage-Wilmington, DE

• Provided my expertise in the development of the coordinating team and the workflow process
• Initiated new procedures and guidelines to define how we do business
• Achieved excellent personal performance levels while assisting others with pipeline management, reporting and training

Huntington Mortgage Group-Chester, NJ

• Verified confidential information
• Underwrote loans using desktop underwriter, specializing in government loans 
• Managed professional relationships with customers, realtors, and lawyers

Bachelor of Science in Business Finance, conferred in May 2004

Indiana University-New Albany, IN

• President and Founder of the Pre-Law Society

• Summa Cum Laude