Angela Lofton

Detail-oriented Insurance and Customer Support professional with experience processing insurance-related inquiries, verifying eligibility and coverage requirements, maintaining accurate records, and supporting members, providers, and customers in high-volume environments. Skilled in handling policy-related requests, documentation review, data entry, correspondence management, payment processing support, and customer service. Proven ability to build professional relationships, resolve issues efficiently, and maintain accuracy while meeting quality and compliance standards.

Client Support Associate (Part-Time) - Serenity Health Care

(2021-06)

• Maintain accurate client records and documentation while ensuring confidentiality and compliance.
• Coordinate appointments and communicate with healthcare providers, clients, and family members.
• Monitor client status and report change promptly to appropriate parties.
• Assist with administrative tasks, scheduling, and care coordination.
• Build trusted relationships with clients and healthcare professionals through effective communication.

Customer Service Representative (Remote) - Everise / Meridian Health Care

(2024-09 - 2025-05)

• Resolved high-volume members and provider inquiries regarding benefits, coverage, referrals, and authorization requirements.
• Verified insurance eligibility, benefits, and policy requirements while ensuring accuracy of member records.
• Reviewed documentation and processed requests according to established insurance guidelines.
• Maintained compliance with HIPAA and company quality standards.
• Conducted research to resolve complex account and coverage issues.
• Communicated with members and providers via phone and electronic systems to ensure timely resolution of inquiries.
• Updated customer information and documented account activity accurately in company systems.

Buyer - Permasteelisa

(2015-10 - 2024-01)

• Processed and maintained large volumes of documentation, purchase orders, contracts, and account records.
• Managed incoming communications through phone, email, and electronic systems while ensuring timely follow-up.
• Coordinated information exchange among vendors, customers, financial partners, and internal departments.
• Maintained accurate records and updated databases to support business operations.
• Resolved customer and vendor inquiries through effective research and problem-solving.
• Built and maintained professional relationships with internal and external stakeholders.
• Ensured accuracy of transactions, documentation, and account information.

Customer Service Purchasing Specialist - Advanced Resources / Bel Brands

(2015-08 - 2015-10)

• Processed customer requests and order documentation while ensuring accuracy and completeness.
• Assisted customers with inquiries, issue resolution, and account-related concerns.
• Maintained records and updated customer information within company systems.
• Collaborated with multiple departments to ensure efficient service and communication.
• Supported onboarding and training initiatives while maintaining high customer satisfaction.

High School Diploma - Independence High School