Angela Rutherford

Results-driven Office Coordinator / Administrative & Operations Professional with 10+ years of experience supporting office operations, healthcare environments, and customer-facing teams. Skilled in managing complex scheduling, executive support, patient services, and cross-department coordination while maintaining confidentiality, compliance, and professionalism. Known for calm problem-solving, strong organization, and reliability in fast-paced settings.

Experienced in healthcare administration, retail operations leadership, and executive-level administrative support.

Office Coordinator at Re-Bath (2023-05 – Present)

Manage daily office operations including scheduling, executive support, travel coordination, and departmental liaison duties.

• Manage daily office operations including scheduling appointments, coordinating meetings, and maintaining office supplies
• Provide administrative and executive support, handling confidential information with discretion
• Coordinate travel arrangements for executives, including flights, hotels, and transportation
• Prepare reports, presentations, and professional correspondence for internal and external use
• Handle incoming calls and emails, routing inquiries efficiently to appropriate departments
• Assist with employee onboarding by preparing workstations and necessary resources
• Create employee schedules based on workload demands while ensuring adequate coverage
• Coordinate maintenance requests for office equipment and facility repairs
• Serve as liaison between departments to support smooth workflows and communication
• Organize company-wide events such as holiday gatherings and charity initiatives to support workplace culture
• Ensure office operations, documentation, and communications follow company policies, confidentiality standards, and compliance requirements
• Maintain accurate records and support internal audits by organizing documentation in alignment with regulatory and procedural guidelines

Welcome Coordinator at Centennial Health (2020-07 – 2023-04)

Primary point of contact for patients, physicians, and representatives in high-volume healthcare setting. Managed patient scheduling, insurance verification, and HIPAA compliance.

• Serve as primary point of contact for patients, physicians, and representatives in a high-volume healthcare setting
• Manage patient scheduling, cancellations, rescheduling, and appointment reminder calls to optimize clinic flow
• Verify insurance, collect copays, and accurately update patient demographics in EHR systems (eClinicalWorks)
• Maintain confidential patient records in compliance with HIPAA regulations
• Communicate clearly with patients in person and over the phone to gather accurate information
• Train and onboard new hires on front-desk procedures, systems, and patient service standards
• Support clinical and administrative staff with documentation, data entry, and workflow coordination
• Upheld strict HIPAA, privacy, and compliance standards when handling patient information, documentation, and EHR updates

Service Desk Supervisor at The Home Depot (2010-08 – 2020-07)

Promoted through multiple roles over 10 years. Supervised up to 20 associates, managed customer escalations, coordinated vendor relationships, and maintained operational compliance.

• Supervised and led up to 20 Service Desk, Greeter, and Order Fulfillment associates; coached, mentored, and trained staff in accordance with company policies and procedures
• Mediated and resolved escalated customer concerns in-store, online, and via phone to ensure service excellence and retention
• Monitored employee performance and supported human resources functions, including interviewing candidates and maintaining HR documentation
• Coordinated with vendors and installers for residential and commercial projects, ensuring accurate scheduling, order processing, and project completion
• Reviewed, processed, and maintained operational systems, reports, and required documentation with accuracy and timeliness
• Analyzed and responded to customer feedback from in-store and online channels to improve service performance
• Ensured store readiness by monitoring inventory accuracy, pricing integrity, overhead organization, and merchandise replenishment
• Ensured adherence to company policies, operational standards, and compliance procedures across service desk, HR documentation, and customer-facing workflows

Master of Business Administration in MBA – Kaplan University

Bachelor of Science in Healthcare Administration – Kaplan University

Associate of Science in Marketing Management – Copiah-Lincoln Community College

Associate of Science in Business – Copiah-Lincoln Community College