Angela Valente

Desire a position in a professional environment offering growth and the opportunity to continue to develop my skills.

Consumer Advocate - PIDD - Diplomat Specialty Infusion Group - OH

(2017)

• Provides telephonic, electronic, and/or face-to-face PIDD consumer/patient educational services.
• Confers with patients and appropriate team members to establish expectations and accomplish goals.
• Coordinates ordering and delivery of all medicines and supplies provided by DSIG for as long as the patient is on service.
• Works to move pending patients to active status in a timely manner by providing frequent updates and ensuring that all items necessary to ship a cleared patient (auths, orders, etc.) are complete and available
• Provides timely and appropriate documentation in CPR+ as indicated.
• Represents DSIG with local/regional non-profit PIDD organizations as requested.

Customer Service Representative - DoubleYour Dating, LLC - Las Vegas, Nevada

(2015-04 - 2016-12)

• Work closely with customers and sensitive information in a sales and support capacity telephone, email and live chat contact
• Maintain crucial training resource website for the team
• Support and work closely with other members of the department implementing a successful delinquent collection procedure
• Review product content and summarize for publication on the website as permanent content for members
• Update customer accounts, take payments and troubleshoot membership access utilizing Infusionsoft, zendesk and wordpress.

Member Services Coach - New Law Business Model - Las Vegas, Nevada

(2013-03 - 2015-04)

• Work closely with Lawyers in a sales and support capacity via telephone and email and chat via zendesk.
• Ensure each Lawyer stays on track throughout the training course by setting individual goals and milestones to help them grow their business utilizing coaching abilities.
• Attend departmental and company meetings and webinars to publish notes for member review on the website as permanent content
• Work closely with the owner on any lawyers having difficulty throughout the program to receive guidance and execute new ideas through coaching sessions
• Set and maintain appointments as well as perform welcome calls for new members.
• Manage past due accounts and collections as well as set up payment plans with members not in good standing.
• Mantain spreadsheets for management to review progress on each Lawyer member receiving my coaching services.
• Work closely with other IT department manager assisting with email and overflow work to be done in Infusionsoft.

Operations Team Member - Hot Topic Media - Las Vegas, Nevada

(2008-07 - 2011-03)

• Work closely with customers and sensitive information in a sales and support capacity telephone, email and live chat contact
• Company Liaison with product manufacturer, responsible for daily shipment of product, approval and payment of invoices, weekly inventory reporting, cost maintenance and account reconciliation
• Responsible for team-member individual sales reporting and creating methods to improve sales generation for the team
• Create and maintain crucial training resource website for the team
• Support and work closely with Team Lead implementing a successful delinquent collection procedure
• Assist in training and implementation of new policies and procedures pertaining to shipping and fulfillment for all of operations
• Awarded as a top sales associate within the Operations Department

Office Manager/Bookkeeper - Black and David Properties, Inc. - Marietta, Georgia

(2003-03 - 2008-07)

• Work closely with President and Vice-President on a daily basis.
• Create and maintain company policies, procedures and all Human Resource responsibilities
• Responsible for all office administration, customer service, bookkeeping, and payroll.
• Support builders in the field with selection item and warranty maintenance.
• Create and maintain relationships with business associates for job proposals, accounts payable, and insurance compliance.
• Facilitate educational seminars to maintain affiliation requirements.
• Prepare all legal documentation for city, county and state compliance.
• Interface closely with customers and subcontractors through the warranty process.

Administrative Director - Insite Investments Inc. - Atlanta, Georgia

(2000-01 - 2003-03)

• Report to the Vice President of Operations and President directly.
• Work closely with department managers to maintain implementation of the business plan.
• Manage various projects simultaneously and prioritize departmental responsibilities.
• Plan and organize all travel, tradeshows, and events for the sales force.
• Supervise customer service and administration staff while maintaining the accounting, bookkeeping and payroll
• Use resources to obtain new requirements and facilitate the changing needs of this fast growing internet company.
• Maintain strict confidentiality while demonstrating a professional and poised manner when working closely with business associates.
• Administration of all Personnel Documentation and employee file compliance

Executive Secretarial Program - Eastwick College (1991-09 - 1992-06)