Angela Van Winkle

I am a dedicated Agile project coordinator who is a later thinker who is passionate about solving problems and steamlining processes. I am seeking either an Agile Project Coordinator or a Junior Scrum Master role.

2024 - 2025 GlobalLogic(PROVIDED BY DIGITIVE) – Remote Analyst – Evaluations

● Enhanced the quality of the product through deep analysis of written content for Project X.

● Refined the communications of the product by flagging and categorizing error patterns.

● Recommended detailed revisions resulting in greatly enhanced customer experience for improved product response.

● Improved product response through detailed research resulting in accurate and factual results.

● Streamlined product results with collaboration from other team members.

2021 - 2024 Angela Van Winkle Agency, LLC – Atlanta, GA Owner Operator/Analyst/Content Writer

● Elicited efficient planning via the documentation of business requirements.

● Determined product needs by conducting detailed research.

● Composed direct copy, email and blog copy with focused editing.

● Devised SEO blogs using SEO Keywords and guidelines resulting in the increase of website traffic..

2017 - 2021 LendingPoint – Kennesaw, GA Onboarding Specialist/Program Manager, Service Delivery (2018 to 2021)

● Built merchant accounts for clients by entering customer data and manually selecting custom buttons, actions, and links in Salesforce.

● Completed the onboarding of clients by explaining loan programs and enrollment processes.

● Taught the Development team how to use the PostMan application by drafting a technical writing document that was acknowledged for its value by the Vice President of Operations.

● Delivered the Merchant Solutions key product, a simple interest, loan processing platform/portal by collaborating with IT and executives.

● Resolved system errors that impact the delivery of services by troubleshooting extensively with Sales and IT.

● Resolved platform errors that prevented our customers from receiving payments by categorizing the effects of error messages in test cases.

● Determined the best partner account setup method by consulting with Development and executives resulting in greater efficiency and faster onboarding.

• Communications with a concentration in Writing and Film Studies, M.A. - Georgia State University, Atlanta, GA 2009
• Studies in Psychology - Kennesaw State University, Kennesaw, GA 2000
• B.A. Fine Arts, International Relations, Oglethorpe University, Atlanta, GA 1997
• Studies in Scrum
• Write Your Way To Freedom - Copywriting Master Class and Community