Dancilia Harmon

Passionate and results-driven Scrum Master with 3 years of experience in leading high-performing teams and driving successful Agile transformations. I thrive in dynamic environments, leveraging the Scrum framework to foster collaboration, deliver innovative solutions, and exceed project goals.

Let's connect and explore how my skills and expertise can contribute to driving your organization's Agile success.

SINGSING Marketplace Alpharetta, GA December 2020 – Present

Position: Scrum Master

Business Type: E-commerce software development firm

Summary Desc

● Guide team through the agile development and release of the product ● Manage various Agile ceremonies: capacity planning, sprint planning, DSU, backlog grooming, reviews/demos, retrospectives ● Facilitate communications and meetings ● Remove impediments and blocks ● Guide the team against performance degradation

AFC Urgent Care Houston, TX Feb 2019 – December 2020

Position: Medical Assistant - Trainer

Business Type: Medical retail business

Summary Desc

● Organization and juggling multiple tasks, appointments, and patient records simultaneously ● Communication and collaboration while working with patients, physicians, and other healthcare professionals ● Quick thinking and problem solving skills to address patient needs or unexpected situations ● Attention to detail while accurately documenting patient information, administering medications, and following protocols with precision ● Collaborating with diverse healthcare professionals and working as part of a team ● Continuous improvement mindset by staying updated with new treatments, technologies, and best practices

Grand Canyon University Phoenix, AZ Oct 2015 – December 2019

Position: Admissions Counselor and Territory Developer

Business Type: Higher Education

Summary Desc

● Effective communication, such as active listening, conflict resolution, and facilitating discussions, with a diverse range of individuals, such as students, parents, and colleagues. ● Increased student enrollment by implementing a streamlined admissions process. ● Led training sessions for admissions staff. ● Adapted to new policies and evolving student needs

• Master of Public Health Grand Canyon University, 2021 Phoenix, Arizona 
• BS, Biology Grand Canyon University, 2016 Phoenix, Arizona