Healthcare Compliance Specialist - Eastern State Hospital - Williamsburg, VA
(2026-04)
- Conducts patient abuse, neglect, and complaint investigations
- On all shifts in all patient programs, uses population-appropriate techniques to obtain evidence by reviewing patient records, log sheets, and other relevant hospital records
- Obtains testimony from witnesses/parties to the alleged incident using investigative tools to gain information about the facts and circumstances surrounding the allegation.
- Collects and analyzes physical evidence; interprets abuse related policy and regulations; forms recommendations based on case findings and outcomes; notifies the Director of the findings.
- Submits a comprehensive formal written report after completion of the investigation within the timeframe defined by policy, requesting an extension when necessary.
- Maintains liaison with Public Safety, State Police, and/or other agencies on matters of mutual concern.
- Compiles recommendations about allegation reduction strategies.
- Identifies ways to prevent abuse and provides related training, as requested.
- Regularly informs Director of any opportunities for improvement identified during the course-of investigations.
- Utilizes Computerized Human Rights Information System (CHRIS) for case entries and follow-up.
- Serves as back-up to Administrative Assistant for reporting data entry requirements.
- Attends and participates as a witness/knowledgeable person in hospital grievance hearings and/or court cases that are related to an abuse case.
- Attends and provides testimony at grievance and human rights committee hearings.
- Assists with facilities abuse/neglect training for new employees.
- Attends and completes all mandatory training requirements for position.
- Attends available ongoing training that is offered by DBHDS and external agencies.
- Supports the Eastern State Hospitals mission by developing and maintaining positive working relationships with all employees throughout the hospital.
- Values the work of others through mutual respect and support. Actively works to resolve interpersonal conflicts in a direct, positive, and proactive manner.
- Demonstrates an awareness of and respect for the cultural backgrounds of others.
- Thoughtfully, accurately, and effectively transmits information throughout the organization.
- Communicates in a professional manner.
Licensed Optical Manager - U.S. Vision - Hampton, VA
(2025-07 - 2026-03)
- Recruit, hire, train, and develop a team of associates, providing guidance on customer service and performance.
- Oversee day-to-day operations, including patient flow, scheduling, and facility maintenance.
- Drive profitable sales through effective merchandising, competitive pricing, and implementing marketing programs.
- Manage inventory levels, forecast sales, process billing and insurance claims, and handle ordering for eyeglasses and contact lenses.
- Ensure high levels of customer satisfaction by resolving issues, providing quality products, and modeling excellent service techniques.
- Ensure the vision center operates in compliance with all company policies, legal regulations, and safety standards.
Licensed Optician - Walmart - Newport News, VA
(2023-09 - 2025-07)
- Built strong rapport with clients through attentive listening and personalized optical recommendations.
- Assisted customers in selecting frames based on prescription, facial structure, and preferences.
- Performed accurate lensometry and ensured correct prescription dispensing.
- Increased sales through expert knowledge of lenses, coatings, and materials.
- Managed inventory maintained a clean environment and set up merchandise displays.
- Verified insurance coverage, filed claims, and updated patient records.
- Collaborated with the optometrist for seamless patient experiences.
- I participated in continued education for updated industry knowledge.
Lead Optician - Luxottica Group - Hampton, VA
(2020-01 - 2020-05)
- Delivered personalized frame and lens consultations.
- Ensured HIPAA compliance and accurate patient records.
- Oversaw daily operations and maintained visual merchandising standards.
- Streamlined inventory procedures and improved product availability.
- Cross-sold eyewear products to increase revenue.
- Evaluated prescriptions and performed final fittings.
Reviewer - Perspecta - Remote
(2018-10 - 2019-04)
- Reviewed investigative reports for NBIB compliance.
- Provided guidance to field investigators on documentation standards.
- Conducted research and tracked trends in reopened cases.
- Completed rebuttals to overturn deficient ratings.
- Maintained confidentiality with sensitive information.
General Manager - America's Best Contacts & Eyeglasses - Hampton, VA
(2016-09 - 2018-09)
- Managed staffing, scheduling, budgeting, and performance reviews.
- Lead store performance in sales, profitability, and customer satisfaction.
- Oversaw promotions, merchandising, and corporate compliance.
- Built strong customer and vendor relationships.
- Recruited, trained, and motivated staff.
Deputy Sheriff - Hampton Sheriff’s Office - Hampton, VA
(2014-11 - 2015-11)
- Supervised inmates and ensured safety and compliance with procedures.
- Conducted searches, transported detainees, and responded to emergencies.
- Employed de-escalation techniques and mentored junior deputies.
- Maintained inmate records and supported intake/release functions.
- Participated in community outreach.
Jail Officer - Hampton Roads Regional Jail - Portsmouth, VA
(2013-03 - 2014-11)
- Conducted inspections and monitored inmate behavior for safety.
- Responded to emergencies and administered first aid/CPR.
- Executed detention orders and collaborated with mental health staff.
- Maintained accurate records of inmate actions and needs.
- Ensured compliance with facility policies and security procedures.
Apprentice Optician - Luxur-Eyes Optometric Center - Hampton, VA
(2007-03 - 2010-09)
- Performed measurements, frame repairs, and basic vision testing.
- Educated patients on eyewear care and usage.
- Increased sales through tailored frame and lens recommendations.
- Maintained HIPAA compliance and processed patient check-ins/outs.
- Attended industry training sessions.
