Angelo Sorrell

Collaborative leader and analytical problem-solver with extensive experience in optical services, customer relations, office administration, and team leadership. Adept at building strong client relationships, motivating teams, and improving operational efficiency. I am skilled in independent decision-making, conflict resolution, and ensuring compliance with industry regulations. Dedicated to enhancing employee morale, driving sales performance, and delivering exceptional service experiences.

Healthcare Compliance Specialist - Eastern State Hospital - Williamsburg, VA

(2026-04)

• Conducts patient abuse, neglect, and complaint investigations
• On all shifts in all patient programs, uses population-appropriate techniques to obtain evidence by reviewing patient records, log sheets, and other relevant hospital records
• Obtains testimony from witnesses/parties to the alleged incident using investigative tools to gain information about the facts and circumstances surrounding the allegation.
• Collects and analyzes physical evidence; interprets abuse related policy and regulations; forms recommendations based on case findings and outcomes; notifies the Director of the findings.
• Submits a comprehensive formal written report after completion of the investigation within the timeframe defined by policy, requesting an extension when necessary.
• Maintains liaison with Public Safety, State Police, and/or other agencies on matters of mutual concern.
• Compiles recommendations about allegation reduction strategies.
• Identifies ways to prevent abuse and provides related training, as requested.
• Regularly informs Director of any opportunities for improvement identified during the course-of investigations.
• Utilizes Computerized Human Rights Information System (CHRIS) for case entries and follow-up.
• Serves as back-up to Administrative Assistant for reporting data entry requirements.
• Attends and participates as a witness/knowledgeable person in hospital grievance hearings and/or court cases that are related to an abuse case.
• Attends and provides testimony at grievance and human rights committee hearings.
• Assists with facilities abuse/neglect training for new employees.
• Attends and completes all mandatory training requirements for position.
• Attends available ongoing training that is offered by DBHDS and external agencies.
• Supports the Eastern State Hospitals mission by developing and maintaining positive working relationships with all employees throughout the hospital.
• Values the work of others through mutual respect and support. Actively works to resolve interpersonal conflicts in a direct, positive, and proactive manner.
• Demonstrates an awareness of and respect for the cultural backgrounds of others.
• Thoughtfully, accurately, and effectively transmits information throughout the organization.
• Communicates in a professional manner.

Licensed Optical Manager - U.S. Vision - Hampton, VA

(2025-07 - 2026-03)

• Recruit, hire, train, and develop a team of associates, providing guidance on customer service and performance.
• Oversee day-to-day operations, including patient flow, scheduling, and facility maintenance.
• Drive profitable sales through effective merchandising, competitive pricing, and implementing marketing programs.
• Manage inventory levels, forecast sales, process billing and insurance claims, and handle ordering for eyeglasses and contact lenses.
• Ensure high levels of customer satisfaction by resolving issues, providing quality products, and modeling excellent service techniques.
• Ensure the vision center operates in compliance with all company policies, legal regulations, and safety standards.

Licensed Optician - Walmart - Newport News, VA

(2023-09 - 2025-07)

• Built strong rapport with clients through attentive listening and personalized optical recommendations.
• Assisted customers in selecting frames based on prescription, facial structure, and preferences.
• Performed accurate lensometry and ensured correct prescription dispensing.
• Increased sales through expert knowledge of lenses, coatings, and materials.
• Managed inventory maintained a clean environment and set up merchandise displays.
• Verified insurance coverage, filed claims, and updated patient records.
• Collaborated with the optometrist for seamless patient experiences.
• I participated in continued education for updated industry knowledge.

Lead Optician - Luxottica Group - Hampton, VA

(2020-01 - 2020-05)

• Delivered personalized frame and lens consultations.
• Ensured HIPAA compliance and accurate patient records.
• Oversaw daily operations and maintained visual merchandising standards.
• Streamlined inventory procedures and improved product availability.
• Cross-sold eyewear products to increase revenue.
• Evaluated prescriptions and performed final fittings.

Reviewer - Perspecta - Remote

(2018-10 - 2019-04)

• Reviewed investigative reports for NBIB compliance.
• Provided guidance to field investigators on documentation standards.
• Conducted research and tracked trends in reopened cases.
• Completed rebuttals to overturn deficient ratings.
• Maintained confidentiality with sensitive information.

General Manager - America's Best Contacts & Eyeglasses - Hampton, VA

(2016-09 - 2018-09)

• Managed staffing, scheduling, budgeting, and performance reviews.
• Lead store performance in sales, profitability, and customer satisfaction.
• Oversaw promotions, merchandising, and corporate compliance.
• Built strong customer and vendor relationships.
• Recruited, trained, and motivated staff.

Deputy Sheriff - Hampton Sheriff’s Office - Hampton, VA

(2014-11 - 2015-11)

• Supervised inmates and ensured safety and compliance with procedures.
• Conducted searches, transported detainees, and responded to emergencies.
• Employed de-escalation techniques and mentored junior deputies.
• Maintained inmate records and supported intake/release functions.
• Participated in community outreach.

Jail Officer - Hampton Roads Regional Jail - Portsmouth, VA

(2013-03 - 2014-11)

• Conducted inspections and monitored inmate behavior for safety.
• Responded to emergencies and administered first aid/CPR.
• Executed detention orders and collaborated with mental health staff.
• Maintained accurate records of inmate actions and needs.
• Ensured compliance with facility policies and security procedures.

Apprentice Optician - Luxur-Eyes Optometric Center - Hampton, VA

(2007-03 - 2010-09)

• Performed measurements, frame repairs, and basic vision testing.
• Educated patients on eyewear care and usage.
• Increased sales through tailored frame and lens recommendations.
• Maintained HIPAA compliance and processed patient check-ins/outs.
• Attended industry training sessions.

Certificate - Norfolk Technical Center (2018)

High School Diploma - Hampton High School (2008)