Tracy Collins

Healthcare administrative professional with hands-on hospital and medical-office experience supporting patient admissions, referral intake, insurance verification, prior authorization, scheduling, charge entry, medical records, audits, and patient communication. Experienced with EHR/EMR systems, insurance portals, managed-care workflows, HIPAA requirements, and high-volume administrative operations. Currently completing Medical Billing & Coding education with training in ICD-9, ICD-10, CPT coding, medical terminology, documentation, and health insurance processes.

Admissions Representative at Lexington Regional Rehabilitation Hospital (2023-06 – 2026-03)

• Managed referral intake and patient admissions for a rehabilitation hospital, coordinating documentation and administrative requirements from referral through admission and discharge.
• Verified insurance eligibility, coverage, and benefits using electronic systems and payer portals; processed and coordinated prior authorizations.
• Entered and reviewed patient charges and healthcare service information with close attention to accuracy and completeness.
• Performed audits and documentation reviews; prepared and maintained administrative reports and supporting records.
• Coordinated patient scheduling, admissions activities, and daily administrative workflows in collaboration with healthcare teams.
• Handled multi-line calls and patient/referral inquiries while maintaining professional, timely communication.
• Supported employee management and scheduling coordination as part of hospital operations.

Receptionist at H&R Block (2023-01 – 2023-04)

• Managed front-desk operations, answered multi-line calls, scheduled appointments, checked clients in, and provided customer service.
• Collected payments and processed transactions while maintaining an organized, professional reception environment.

Independent Contractor at PDQ — Parts Delivered Quick (2016-05 – 2016-12)

• Completed time-sensitive deliveries to repair facilities while maintaining accurate delivery schedules and communication with customers and businesses.

Nanny at Self-Employed (2015-03 – 2016-06)

• Provided daily care for a one-year-old child, managing feeding, personal care, educational activities, and a safe, organized environment.

Receptionist / Referrals Specialist at Northwest Houston Heart Center PA (2013-11 – 2014-07)

• Managed patient check-in/check-out, referral coordination, multi-line calls, and patient inquiries in a specialty medical practice.
• Coordinated physician referrals, supplies, and satellite-office operations; assisted with patient triage and administrative workflows.
• Maintained a 100% referral rate.

Front Desk Receptionist at Elite Diagnostics, LLC (2012-08 – 2013-01)

• Completed patient intake and registration, checked patients in for diagnostic imaging, and scheduled appointments and follow-ups.
• Collected payments, handled telephone inquiries, and maintained accurate patient and appointment information.

Sales Associate at TJ Maxx Companies (2011-08 – 2011-12)

• Provided customer service and operated cash register; supported merchandising, inventory, fitting room, and stocking operations.

Receptionist at Mary E. Prentice, M.D., PA (2010-10 – 2011-12)

• Managed patient check-in/check-out, appointment confirmation, telephone support, and front-office administrative tasks.
• Used Microsoft Office and strong organizational skills to support a fast-paced medical office and multitask across competing priorities.

Medical Billing & Coding – Penn Foster (2026-03)

High School Diploma – Alpha Academy (2002-08 – 2006-12)