Debbie Robinson

Dynamic and results-driven healthcare management professional with over 15 years of progressive leadership experience in clinical operations, administrative oversight, and team development. Proven ability to manage multidisciplinary teams, ensure regulatory compliance (OSHA, HIPAA, JCAHO, CLIA, FDA), and drive operational efficiency across diverse healthcare settings. Skilled in budget management, performance improvement, staff training, and patient-centered care delivery.

Adept at streamlining workflows, enhancing patient satisfaction, and leading successful accreditation audits. Strong background in inventory control, risk management, and financial reporting, with additional experience in customer service and office administration. Committed to fostering collaborative, high-performing environments that support both employee engagement and organizational goals.

OB/GYN Practice Manager,

Holy Cross Health (2025-present)

Center Manager, CSL Plasma (2023-2025)

Direct all aspects of Bilingual plasma center operations, ensuring compliance with FDA, GHA, CLIA and internal quality standards

• Direct all aspects of Bilingual plasma center operations, ensuring compliance with FDA, GHA, CLIA and internal quality standards by collaborating closely with the Quality Department and enforcing SOPs/WIs.
• Lead and develop a high-performing team through strategic staffing, training, coaching, and performance management, fostering a culture of accountability and continuous improvement.
• Oversee financial performance of the center, including budget planning, cost control, and revenue optimization. Analyze financial reports to identify trends, forecast needs, and implement corrective actions to meet profitability targets.
• Manage center inventory and procurement processes to ensure cost-effective supply chain operations and minimize waste.
• Develop and execute local marketing strategies to drive donor recruitment and retention, contributing to overall center growth and community engagement.
• Investigate and resolve donor and employee concerns to maintain a safe, respectful, and high-morale environment.
• Partner with HR and corporate leadership to ensure compliance with labor laws, company policies, and fair employment practices.

Clinic Supervisor & Interim Practice Manager at Johns Hopkins Medicine (2019-09 – 2023-04)

Directed daily operations of clinical and administrative teams, ensuring compliance with OSHA, JCAHO, CLIA, and HIPAA standards

• Directed daily operations of clinical and administrative teams, ensuring compliance with OSHA, JCAHO, CLIA, and HIPAA standards.
• Developed and maintained physician schedules based on patient volume, provider availability, and exam room utilization.
• Managed staff scheduling, leave approvals, and attendance tracking using Kronos; ensured accurate payroll processing.
• Conducted mid-year and annual performance evaluations, implemented performance improvement plans, and supported staff development.
• Oversaw inventory management and supply procurement to support clinical efficiency and cost control.
• Prepared and analyzed monthly revenue and expense reports to support financial planning and operational decision-making.
• Led onboarding and orientation for new hires, including supervisors, administrative, and clinical personnel.
• Provided direct patient care support, including phlebotomy, medication administration, immunizations, and execution of standing orders.

Clinical Coordinator at University of Maryland Health Center (2011-09 – 2019-09)

Managed daily clinical operations for Women's Health and Primary Care units, ensuring efficient workflows, patient satisfaction, and regulatory compliance

• Managed daily clinical operations for Women's Health and Primary Care units, ensuring efficient workflows, patient satisfaction, and regulatory compliance.
• Developed and maintained staffing schedules; coordinated physician and assistant pairings to optimize patient flow and care delivery.
• Successfully led preparation for two ACHA accreditation audits, ensuring full compliance with clinical standards and documentation.
• Oversaw inventory management, including ordering, tracking, and safe disposal of expired medications and supplies.
• Served as Risk Management Lead, identifying and mitigating clinical risks to ensure patient and staff safety.
• Participated in panel interviews and led onboarding and orientation for new clinical and administrative staff.
• Provided training, mentorship, and ongoing support to clinical staff to promote professional development and high-quality care.
• Coordinated insurance approvals, ordered medical devices, and facilitated patient education and consent for specialized procedures (e.g., Nexplanon, IUD, Colposcopy).
• Conducted data analysis to evaluate and improve clinical processes and patient outcomes.
• Supported direct patient care, including phlebotomy, IV insertion/removal, medication administration, and specimen collection for diagnostic testing (Mono, Strep, Flu, Adenovirus).

Office Manager at Uni-Select USA (2004-05 – 2009-11)

Oversaw daily office operations, ensuring smooth workflow and coordination across departments

• Oversaw daily office operations, ensuring smooth workflow and coordination across departments.
• Managed shipping and delivery schedules, maintaining accurate tracking and timely distribution of goods.
• Conducted regular inventory audits using both physical counts and electronic database systems to ensure supply accuracy and availability.
• Processed invoices and billing statements, maintaining accurate records in accounts receivable/payable systems.
• Ordered and maintained office supplies to support operational efficiency.
• Operated a multi-line phone system, delivering exceptional customer service and resolving client concerns promptly and professionally.
• Addressed and resolved customer complaints, contributing to improved service satisfaction and client retention.

B.A of Science in Healthcare Management

Medical Assistant in Medical Assistant – (2009)

Certified Phlebotomist in Phlebotomy – (2009)