Angie Flowers

Certified Medical Assistant with 15+ years of experience supporting physicians and healthcare teams in high-volume clinical settings. Demonstrated success in telemedicine, remote clinical operations, and administrative support. Skilled at leading cross-functional teams, coordinating virtual care across time zones, and optimizing workflows to improve patient outcomes.

Known for detail orientated, independent problem-solving, team-first leadership, and a passion for integrating technology to enhance care delivery.

Care management Associate - OhioRise - Remote

(2025-06)

Supports OhioRise program which provides behavioral health services to Medicaid-eligible children and young adults in Ohio.

• Handles inbound care management inquires and supports wellness planning for members.
• Makes outreach attempts to re-engage members in care coordination.
• Conducts and documents Child and Adolescent Needs and Strength (CANS) assessments
• Collaborates with care coordinators, case managers and community partners to ensure continued support.
• Maintains accurate documentation across multiple systems and adapts to changing task in a fast-paced environment.

Administrative Assistant - Adena Health System - Chillicothe, Ohio

(2021-01 - 2025-06)

• Administrator for RQI-Resuscitation Quality Improvement Program
• Administrator on Adena Learn (Cornerstone): creating accounts, building courses, reports
• Assist educators with class setup, materials preparation, and logistics
• Point of Contact for School of Nursing and new caregiver education assignments
• Coordinate and moderated meeting, scheduled, prepared agendas

Front Desk/Medical Assistant - Campbell Family Practice - Washington Courthouse, Ohio

(2023-08)

• Customer service and call management
• Coordinate Telehealth visits and triage
• Maintain medical records and process payments

Scheduler/Medical Assistant - The Christ Hospital- Heart and Vascular - Wilmington, Ohio

(2020-12 - 2021-11)

• Maintain records in EPIC and support multiple providers
• Scheduling appointments, prior authorizations, insurance verification
• Manage incoming and outgoing referrals and phone triage
• Schedule in-office and Telehealth appointments, chart preparation, refill request

Certified Medical Assistant - Adena Health System-Bone and Joint - Chillicothe, Ohio

(2014-09 - 2020-12)

• Trained new employees on office procedures (etc.) casting, splinting, rooming and patient intake
• Assist with in-office procedures (joint injections, casting, splinting)
• Maintain records using eCW (eClinical Works ) and PACS
• Support multiple providers and participate in care teams
• Conduct patient education.

Certified Medical Assistant - Timothy P Schirmer, MD, LLC - Wilmington, Ohio

(2003-03 - 2014-09)

Served as primary clinician for a general surgery practice. Ensured optimal patient care and smooth daily functions. Demonstrated Proficiency in taking patient medical histories and vital signs, as well as assisting in minor office procedures and wound care.

• Maintained facility cleanliness, sanitation and upkeep of all exam rooms and equipment
• Helped implement practice quality assurance to maintain compliance with HIPPA and OSHA regulations.
• Exhibit efficiency handling of administrative duties (e.g.) answering phones, scheduling appointments, maintaining records, obtaining prior authorizations.

Associate's degree - Science - Southern State Community College