Ania Jamerson

Customer-focused administrative and operations professional with experience supporting daily business operations, coordinating schedules, supervising staff, managing inventory and billing, and resolving customer concerns. Promoted from Administrative Assistant to Assistant Manager based on leadership, operational excellence, and commitment to a positive customer experience. Strong communicator with experience in fast-paced office environments, staff training, vendor coordination, records management, sales support, and front-office operations.

Assistant Manager (Promoted from Administrative Assistant) - Relive Health - Wellington, FL

(2024-07)

• Support and oversee daily operations of a busy medical spa, helping maintain efficient workflow and a professional customer experience.
• Supervise clinic workflow, scheduling, and staff while helping ensure daily priorities are completed efficiently.
• Serve as a primary point of contact for patients and clients, answering questions, addressing concerns, and providing professional service.
• Train and support front-desk staff and assist with team coordination to promote consistent customer service and office procedures.
• Manage inventory, product ordering, pharmacy invoices, vendor communication, and expiration-date tracking.
• Process billing, payments, and commission reporting while maintaining accurate administrative records.
• Coordinate patient orders, documentation, and communication between patients, providers, staff, pharmacies, and vendors.
• Assist with sales and service upgrades by educating customers on available services and identifying appropriate options.
• Resolve customer concerns and operational issues using a calm, solutions-focused approach.
• Support marketing initiatives and other administrative projects as needed to improve business operations and customer engagement.
• Maintain confidentiality, accurate records, and compliance with office procedures and HIPAA requirements.

Front Desk Receptionist / Administrative Assistant - Clinical Counseling Associates of KC

(2023-08 - 2024-05)

• Coordinated schedules and appointment needs for 30+ clinicians.
• Managed insurance claims, billing, patient records, and administrative documentation.
• Maintained efficient front-office operations and provided professional customer service.
• Communicated with patients and staff to address scheduling, billing, and administrative needs.

Lead Teacher - Early Start North

(2021-01 - 2023-07)

• Supervised classroom staff and helped coordinate daily operations.
• Led parent communication and maintained professional relationships with families.
• Managed multiple priorities in a fast-paced environment while maintaining organized records and routines.
• Provided trauma-informed support and handled challenging situations with professionalism and patience.

Administrative Assistant (Part-Time) - The Time Fairies

(2021-01)

• Provide scheduling, social media, event coordination, and general administrative support.
• Assist with organizing projects and maintaining communication with clients and team members.
• Manage multiple administrative tasks while meeting deadlines and maintaining attention to detail.

General Education Coursework – Nursing Program - Missouri Western State University