Anika Flowers

Dedicated and organized professional with over 12 years of experience in client relations, data management, and a proven ability to support diverse needs. Seeking to leverage strong communication, organizational, and problem-solving skills in an Intervention role with East Baton Rouge Parish School System, contributing to efficient operations and a positive school environment.

Paraeducator at CSAL (Community School for Apprenticeship Learning) (2022-01 – Present)

• Facilitate small group academic support, assisting students in achieving educational goals.
• Maintain a safe, respectful learning atmosphere and encourage student engagement.
• Communicate effectively with parents and students, fostering strong relationships.
• Motivate students to stay focused and involved, tailored to their individual needs, interests, and abilities.

Phlebotomy Technician at Ochsner Medical Center (2021-01 – 2022-12)

• Recognized for a gentle approach in phlebotomy, successfully easing patient anxieties.
• Expert in blood draw procedures and equipment with a strong emphasis on detail and accuracy.
• Adhered to HIPAA guidelines and infection control protocols, ensuring patient confidentiality and safety.
• Managed data entry for patient information with precision.
• Capable of working independently to maintain a safe and organized environment.

Contact Tracer-Interviewer at Louisiana Department of Health / Hammerman and Gainer, LLC (2019-01 – 2021-12)

• Conducted patient follow-ups, maintaining regular communication to assess symptoms.
• Ensured adherence to quarantine regulations, assessing and addressing social support needs.
• Built empathetic rapport with patients, maintaining professionalism and sensitivity.
• Collected and analyzed data based on Louisiana Department of Health protocols, achieving high accuracy in data entry.
• Followed HIPAA standards strictly to safeguard patient information.

Administrator at Genesis Residential Home LLC

• Managing daily operations: Oversee the day-to-day functioning of the home, ensuring routines run smoothly and services are delivered effectively.
• Supervising staff: Recruit, hire, train, schedule, evaluate, and support employees while ensuring adequate staffing levels.
• Ensuring resident care: Monitor residents' care plans, coordinate services, and ensure each resident's physical, emotional, and social needs are met.
• Maintaining compliance: Ensure the home complies with all applicable licensing requirements, regulations, policies, and health and safety standards.
• Health and safety oversight: Develop emergency preparedness plans, conduct safety inspections, and ensure infection control and medication management policies are followed.
• Recordkeeping: Maintain accurate resident files, personnel records, incident reports, and other required documentation.
• Communication: Serve as the primary contact for residents, families, healthcare providers, regulatory agencies, and community organizations.
• Admissions and discharges: Coordinate the admission process, assess whether prospective residents are appropriate for the home, and manage discharges or transfers when needed.
• Policy implementation: Develop, implement, and enforce organizational policies and procedures.
• Staff development: Provide ongoing training, coaching, and performance evaluations to ensure staff competency.
• Community relations: Build relationships with healthcare providers, social service agencies, and community resources to support residents.

Medical Assistant at Kid-Med Pediatric Clinic

Room patients and record height, weight, head circumference (for infants), temperature, blood pressure, pulse, and respiratory rate.

• Obtain and document medical histories and current symptoms.
• Prepare examination rooms and ensure supplies are stocked.
• Assist the pediatrician or nurse practitioner during examinations and procedures.
• Administer vaccines and other medications as directed (within state laws and clinic policies).
• Perform point-of-care testing, such as: Rapid strep tests, RSV testing, Urinalysis, Hemoglobin testing, Blood glucose testing.
• Collect specimens for laboratory testing.
• Perform vision and hearing screenings.
• Provide basic wound care, dressing changes, and suture removal (if permitted).
• Educate parents and caregivers on: Immunization schedules, Medication instructions, Nutrition and healthy development, Safety and injury prevention, Follow-up care.
• Monitor children for signs of distress and respond appropriately.