Anitra Rowel

Dedicated Benefits Coordinator with over 14 years of experience in patient care and insurance coordination. Adept at verifying and explaining insurance benefits, processing payments, and managing overdue accounts. Proven ability to streamline administrative tasks, optimize patient satisfaction, and improve office efficiency. Strong communication, problem-solving, and organizational skills to ensure smooth daily operations.

Front Office Coordinator at New Horizon Dental (2020-10 – 2025-04)

• Process patient payments, refunds, and insurance claims efficiently, reducing discrepancies.
• Manage overdue accounts and establish payment plans, improving revenue recovery.
• Coordinate with insurance providers to resolve claim issues and expedite reimbursements.
• Utilize dental practice management software to maintain accurate patient records.
• Implemented an improved insurance verification process, reducing errors by 20%.
• Assisted in negotiating better reimbursement rates with providers, increasing practice revenue.
• Developed a standardized patient benefits explanation guide, improving patient understanding.

Patient Care Coordinator at Gentle Dental Stockdale (2014-01 – 2020-09)

• Verified patient insurance coverage and explained treatment costs, fostering trust and clarity.
• Scheduled and managed appointments, optimizing daily operations and minimizing patient wait times.
• Acted as the primary liaison between patients, dentists, and insurance companies
• Managed front desk tasks, handling multi-line phone systems and greeting patients with professionalism.
• Assisted in financial discussions, treatment planning, and arranging payment options to fit patient needs.
• Introduced a new appointment reminder system that reduced no-show rates by 15%.
• Trained new front office staff, improving onboarding efficiency and operational consistency.

Pharmacy Technician Program in Pharmacy – UEI College (2012 – 2013)