AVP, Clinical IT Customer Success at Radiology Partners (2025-03 – Present)
- Leading IT optimization and customer success teams for the Midwest region, supporting 11 large practices and more than 11M annual studies
- Build strategies and action plans aligned with hospital executives and the practices operational leaders to achieve operational success.
- Elevated operations and customer success by designing a standardized IT performance dashboard framework that quantifies IT's operational impact across regions.
- Architected a unified IT support model, consolidating several teams into a single scalable structure that improved efficiency, reduced burnout, expanded skill depth, and elevated radiologists experience
- Reengineered IT onboarding process for radiologist and employees, enabling rapid scale and consistent operational readiness.
- Established a region wide downtime audit and communication program, strengthening business continuity and workflow resilience across all customer sites
System VP, Region Health Technology at CommonSpirit Health (2023-11 – 2024-12)
- Led enterprise scalability and operational excellence for Regional Health Technology and Shared Services Team ensuring consistent, best-practice customer experience throughout all CommonSpirit Regions.
- Led systemwide operational transformation initiatives to standardize processes, strengthen governance, and drive repeatable, scalable IT performance
- Designed an innovative Operational Growth Support Model to expand burst capacity, improve agility, and accelerate regional Support responsiveness.
- Served as interim Region CIO for the Mountain Region, driving strategic transformation, integration and modernization across a multi=state footprint.
Region VP, Mountain Region CIO (interim) at CommonSpirit Health (2024-06 – 2024-12)
Oversaw IT strategy, operations, and growth for 20 hospitals, and over 100 clinics
- Oversaw ITstrategy, operations, and growth for 20 hospitals, and over 100 clinics
- Driving transformational change and continued integration improving IT operations.
- Building teams to create a culture of change agility to guide into the future. People focused, patient, clinician, and employee experience.
Division VP, Midwest Division CIO of CHI Health and MercyOne at CommonSpirit Health (2018-12 – 2023-12)
- Oversaw IT strategy, operations, and growth for two divisions in four states consisting of 34 acute care hospitals (18 CAH), two stand-alone behavioral health facilities, a free standing emergency department, and hundreds of clinics from primary to specialty care.
- Advised senior executives on technology-enabled transformation to achieve enterprise business outcomes and future-state readiness.
- Empowering and synergizing to create a culture of change agility to guide into the future. People focused, patient, clinician, and employee experience.
- Optimized and rationalized applications actualizing $4.1M value capture in one FY exceeding reduced budget objective. Strong Finance and budget vigilance mindset.
Chief Executive Officer at Chadron Community Hospital and Health Services (2016-08 – 2018-12)
- Achieved first time four-star hospital status from patient satisfaction through developed standards of behavior, improved staff satisfaction, and focus on patient safety initiatives.
- Developed with Board of Directors the strategic vision and policies for the organization.
- Empower and engage staff. Growing a culture of accountability, focusing on quality care, and excellence in customer service, resulting in 51.8% improvement in culture rating.
- Developed a senior leadership team to drive change and transformation to benefit the communities the hospital serves.
- Awarded assisted living Bronze award for creating a collaborative System of Aging Care Team to address gaps and needs of the aging community. Building partnerships and relationships with competitive organizations, affiliations, networks, providers, and community leaders to ensure access to safe quality care and improved community wellness.
- Increased Days Cash on Hand in one year by 300% and increased bottom line by 2.5M
- Received Governor's Wellness Award in 2018
Chief Operations Officer at Chadron Community Hospital and Health Services (2013-02 – 2017-01)
- Led all aspects of hospital operations responsible for integrating the organization's strategic plan with operational efficiency, ensuring key performance goals were met.
- Increased revenue through implementation of new services of dermatology clinic and skin cancer treatment, and orthopedic clinic and surgery.
- Improved employee experience through implementing wellness committee and engagement committees which in turn and in addition to new discharge calls improved patient experience
- Led quality improvement efforts increasing performance in many service areas including lab reporting time improvement by 4 minutes through communication and process improvement
- Successfully reduced accounts receivable days from 78 to 50 by removing barriers of electronic processes, changed bad debt accounts process, and reprioritizing handling of patient accounts
- Created dermatology, and orthopedic services to build new outpatient growth in revenue stream and provide access to specialty care to include consumer based virtual dermatology access to care and onsite MOHs Lab.
- Developed HIPAA Privacy Policies and oversight to assure compliance.
- Recognized by Nebraska Hospital Association with the Quest for Excellence Award in 2015
- Achieved the Governor's Wellness Award in 2015
Chief Information Officer & CISO at Chadron Community Hospital and Health Services (2004-06 – 2018-12)
- Led IT teams, applications, and network for 4 facilities and 5 remote sites.
- Successful project management including leading six-month enterprise system implementation for a fully integrated EHR.
- Established and led meaningful use initiative to achieve excellence in healthcare IT
- Awarded "Most Wired" hospital recognized for achievements in analytical and communication structures with its own health information exchange,
- Through innovation became the first in the state to automate state reporting, and the first critical access hospital in the region to achieve meaningful use. 2013- 2017
- Implemented health information exchange (HIE) to improve coordination and transitions of care
- Developed and executed multi-year technology roadmap in alignment of strategic plan and business continuity to support operations.
- Created and deployed IT disaster recovery plan aligned with business continuity objectives.
- Developed network infrastructure and led a new facility data center move.
Information Technology Director at Chadron Community Hospital and Health Services (2001-05 – 2004-06)
- Established a new department of information systems by developing model and support structure, team, policies and procedures
- Designed infrastructure to support the mission and vision of the organization to achieve improvements in health care delivery.
- Drive automation and process improvement through enabling technology
- Reduced cost of travel by thousands of dollars by implementing video conferencing
- Expanded bandwidth of communication to other hospitals and remote locations necessary to achieve integration and improved communications and partnerships.
- Accountable for hardware /software procurement, asset tracking, and software licensing.
