Anna Warner

Versatile customer service, operations, and administrative professional with 6+ years of experience across healthcare, property management, office administration, leasing, and client-facing service environments. Skilled in scheduling, billing, customer relations, conflict resolution, cash handling, EMR systems, and high-volume multitasking. Recognized for professionalism, adaptability, strong communication, and creating positive customer experiences in fast-paced environments.

Health Information Manager at Ensign Services / Belmont Terrace (2026-02 – Present)

• Oversee health information systems while ensuring HIPAA compliance, accuracy, and confidentiality
• Maintain, audit, organize, and process patient records using EMR systems
• Coordinate documentation with nursing staff, providers, and administration
• Manage release-of-information requests and sensitive documentation
• Manage appointment scheduling and transportation logistics for residents
• Coordinate insurance authorization requests and PCC system access management
• Scan and process approximately 500–800 healthcare documents weekly
• Support daily administrative operations in a fast-paced healthcare environment

Community Manager at Prime Locations Inc. (2025-09 – 2026-02)

• Managed daily operations for a 138-unit apartment community
• Supervised onsite staff schedules, workflow coordination, and vendor communication
• Processed rent payments, invoices, deposits, reconciliations, and financial records
• Served as primary point of contact for residents, vendors, and prospective tenants
• Resolved resident concerns and coordinated maintenance scheduling

Assistant Manager, Lease-Up at Prime Locations Inc. (2024-08 – 2025-09)

• Assisted with lease-up operations for a 188-unit new-construction property
• Managed high-volume calls, emails, tours, and resident communications
• Conducted leasing tours and coordinated inspections, move-ins, and lease documentation
• Maintained accurate leasing records, occupancy tracking, and reporting
• Supported marketing and customer retention efforts during rapid occupancy growth

Rental Consultant (Temporary) at Dobler Property Management (2024-02 – 2024-08)

• Conducted property tours and guided applicants through the leasing process
• Managed CRM lead tracking, customer follow-up, and appointment scheduling
• Assisted with application processing and Fair Housing compliance

Leasing Agent (Temporary) at Career Strategies Inc. (2023-11 – 2024-02)

• Supported leasing operations across multiple apartment communities
• Scheduled tours, answered phones, processed applications, and assisted residents
• Maintained organized leasing records and work-order tracking

Front Desk Receptionist / Administrative Assistant at Life Care Centers of America (2022-11 – 2023-11)

• Managed front desk operations in a busy healthcare facility
• Greeted visitors, answered multi-line phones, and directed resident services
• Processed payments, deposits, and resident trust accounts
• Scheduled appointments, coordinated transportation, and maintained HIPAA compliance

Office Assistant (Temporary) at Mathew's Electric Corporation (2022-02 – 2022-11)

• Supported day-to-day office operations and administrative workflows
• Assisted with customer communication, scheduling, filing, and data entry
• Maintained organized records and office supply coordination

Starbucks Barista

• Served as an enthusiastic, creative, and hardworking Barista at this lively coffeehouse.
• Memorized dozens of standard recipes, along with our regulars orders, and made handcrafted beverages.
• Maintained under 1 minute window times during “peak” (4:00am - 10:00am) while upholding coffee & food quality
• Followed instructions from managers and supervisors to ensure the highest level of productivity
• Remained knowledgeable about menu items, offerings, and promotions.
• Maintained a clean and sanitary working environment at all times.

High School Diploma – Kingston High School