Chief Operating Officer at The Road to a Grateful Heart (2025-01 – Present)
Started company. Provide employment opportunities for my tribal community.
- Work side by side with archaeologists protecting ancestors by monitoring ground disturbance
- Recording of artifacts
- Various archaeological tasks
- Bookkeeping
- Invoicing
- Create estimates and contracts
- Communicate with other contractors in an effort to create timely scheduling for projects
Dental Treatment Coordinator / Consultant at Dr Stanley Muenter DDS (2025-06 – Present)
- Managed patient scheduling and appointment coordination for a busy dental office, ensuring optimal use of dentist's time and efficient patient flow
- Educated patients on treatment options, explaining procedures, costs, and insurance coverage to facilitate informed decision-making
- Collaborated with dentists and hygienists to develop comprehensive treatment plans tailored to each patient's needs and goals
- Effectively communicated with insurance companies to verify coverage, obtain pre-authorizations, and submit claims for timely reimbursement
- Coordinated referrals to specialists when necessary, ensuring seamless continuity of care for patients requiring specialized treatments or consultations
- Implemented strategies to improve case acceptance rates by proactively addressing patient concerns or objections through effective communication techniques
- Provided exceptional customer service by promptly responding to inquiries from patients regarding appointments, billing inquiries, or general questions about their treatment plan
- Collaborated with the front desk team to optimize appointment scheduling based on dentist availability and patient preferences while minimizing wait times
Business Assistant / promoted to Office Manager at Feather Dental (2025-02 – Present)
- Coordinated logistics for company events such as seminars, workshops, and team-building activities
- Managed office supplies inventory, ensuring availability of necessary items while minimizing costs
- Assisted in the preparation of presentations and materials for client meetings and conferences
- Handled incoming calls and inquiries from clients, vendors, and other stakeholders with professionalism and efficiency
- Maintained confidentiality of sensitive information by implementing strict data protection protocols
- Maintained and Manage all front office duties pertaining to a dental office
- Create spreadsheets, scripts, and training templates for the running of the office
- Set up structures for bonuses, building revenue and creating patient specials
- Billing insurance
- Verifying eligibility
- Patient insurance estimates
- Sending claims
Remote Billing Specialist at Irina Rodriguez DDS (2024-11 – Present)
- Remote assistance for front office staff
- Verify insurance benefits
- Verify treatment plans and fees
- Send out and follow up on all claims
- Be available for front office via text/phone as needed
Remote Biller/Office Manager at Santa Barbara Dental Spa (2019-07 – 2024-09)
- Hiring and Training new team members
- Creating scripts and templates for obtaining information from patients and insurance
- Audit accounts
- Follow up on insurance claims, billing patients and insurance
- Treatment coordinating
Dental Office Manager / Remote Management at Mountain Peak Dental (2023-08 – 2024-04)
- Created all forms for a start up practice
- Managed, delegated, trained all employees
- Insurance billing
- Remote support for team members in office
- Account auditing
- Claims follow up
- Set up patient communication software
- Assisted in transferring to paperless
- Liaison between Doctor and Patient
- Treatment planning and coordination
Patient Coordinator/Receptionist at Oak Park Dentistry for Children and Orthodontics (2014-08 – 2016-08)
First point of contact with patients.
- Schedule appointments
- Control Patient Flow
- Insurance Billing
- Obtaining Insurance Benefits
- Preparing Patient treatment plans and estimates utilizing insurance
- Accounts Receivable
- Worked efficiently on 2 different softwares to schedule for multiple offices. responsible for obtaining and tracking patient records throughout treatment. created Orthodontic collages, patient recare
Office Manager at Cedars Dentistry (2010-01 – 2014-08)
First point of contact with patients.
- Handled multiline phones
- Scheduled to production
- Verified Insurance Benefits
- Contracted Dentist with insurance companies
- Negotiated fees with contracted insurance companies
- Presented treatment to patient utilizing insurance benefits. set up payment plans with patient using Care Credit or in house financing
- Collections expert
- Accurate Insurance Billing
- Follow up on pending claims and pre-authorizations as needed
- Recall Specialist
- Assisted with setting up and tearing down of ops
- Coordinated appointments with specialists as needed
- Facilitated daily huddles and weekly all staff meetings
- Set up monthly production goals
Patient Care Coordinator at Vista Pacific Dental Group (2009-08 – 2010-01)
First Point of contact with patient.
- Fill Hygiene schedule
- Answer multiline phones
- Obtain New Patient Information
- Collect estimated copayments
Receptionist at Kane and Kerper Dentistry (2009-01 – 2009-07)
First point of contact with patient.
- Schedule to production
- Verify insurance benefits
- Present treatment to patient utilizing insurance
- Collect estimated copayments at time of service
Office Manager at Cedars Dentistry (2005-07 – 2009-01)
First point of contact with patients.
- Handled multiline phones
- Scheduled to production
- Verified Insurance Benefits
- Contracted Dentist with insurance companies
- Negotiated fees with contracted insurance companies
- Presented treatment to patient utilizing insurance benefits. set up payment plans with patient using Care Credit or in house financing
- Collections expert
- Accurate Insurance Billing
- Follow up on pending claims and pre-authorizations as needed
- Recall Specialist
- Assisted with setting up and tearing down of ops
- Coordinated appointments with specialists as needed
- Facilitated daily huddles and weekly all staff meetings
- Set up monthly production goals
Server/Hostess/Bartender at YOLANDA'S MEXICAN CAFE (1996-07 – 2005-05)
- Cash handling
- Food handling
- Cocktail preparation
- Customer service
- POS
- Training new employees
