Annette A

Outgoing, enthusiastic, solution driven officer manager with experience in general and specialized dentistry. The last several offices I've worked with worked extensively with implants and implant supported prosthetics. Willing to relocate: Anywhere. Authorized to work in the US for any employer

Chief Operating Officer at The Road to a Grateful Heart (2025-01 – Present)

Started company. Provide employment opportunities for my tribal community.

• Work side by side with archaeologists protecting ancestors by monitoring ground disturbance
• Recording of artifacts
• Various archaeological tasks
• Bookkeeping
• Invoicing
• Create estimates and contracts
• Communicate with other contractors in an effort to create timely scheduling for projects

Dental Treatment Coordinator / Consultant at Dr Stanley Muenter DDS (2025-06 – Present)

• Managed patient scheduling and appointment coordination for a busy dental office, ensuring optimal use of dentist's time and efficient patient flow
• Educated patients on treatment options, explaining procedures, costs, and insurance coverage to facilitate informed decision-making
• Collaborated with dentists and hygienists to develop comprehensive treatment plans tailored to each patient's needs and goals
• Effectively communicated with insurance companies to verify coverage, obtain pre-authorizations, and submit claims for timely reimbursement
• Coordinated referrals to specialists when necessary, ensuring seamless continuity of care for patients requiring specialized treatments or consultations
• Implemented strategies to improve case acceptance rates by proactively addressing patient concerns or objections through effective communication techniques
• Provided exceptional customer service by promptly responding to inquiries from patients regarding appointments, billing inquiries, or general questions about their treatment plan
• Collaborated with the front desk team to optimize appointment scheduling based on dentist availability and patient preferences while minimizing wait times

Business Assistant / promoted to Office Manager at Feather Dental (2025-02 – Present)

• Coordinated logistics for company events such as seminars, workshops, and team-building activities
• Managed office supplies inventory, ensuring availability of necessary items while minimizing costs
• Assisted in the preparation of presentations and materials for client meetings and conferences
• Handled incoming calls and inquiries from clients, vendors, and other stakeholders with professionalism and efficiency
• Maintained confidentiality of sensitive information by implementing strict data protection protocols
• Maintained and Manage all front office duties pertaining to a dental office
• Create spreadsheets, scripts, and training templates for the running of the office
• Set up structures for bonuses, building revenue and creating patient specials
• Billing insurance
• Verifying eligibility
• Patient insurance estimates
• Sending claims

Remote Billing Specialist at Irina Rodriguez DDS (2024-11 – Present)

• Remote assistance for front office staff
• Verify insurance benefits
• Verify treatment plans and fees
• Send out and follow up on all claims
• Be available for front office via text/phone as needed

Remote Biller/Office Manager at Santa Barbara Dental Spa (2019-07 – 2024-09)

• Hiring and Training new team members
• Creating scripts and templates for obtaining information from patients and insurance
• Audit accounts
• Follow up on insurance claims, billing patients and insurance
• Treatment coordinating

Dental Office Manager / Remote Management at Mountain Peak Dental (2023-08 – 2024-04)

• Created all forms for a start up practice
• Managed, delegated, trained all employees
• Insurance billing
• Remote support for team members in office
• Account auditing
• Claims follow up
• Set up patient communication software
• Assisted in transferring to paperless
• Liaison between Doctor and Patient
• Treatment planning and coordination

Patient Coordinator/Receptionist at Oak Park Dentistry for Children and Orthodontics (2014-08 – 2016-08)

First point of contact with patients.

• Schedule appointments
• Control Patient Flow
• Insurance Billing
• Obtaining Insurance Benefits
• Preparing Patient treatment plans and estimates utilizing insurance
• Accounts Receivable
• Worked efficiently on 2 different softwares to schedule for multiple offices. responsible for obtaining and tracking patient records throughout treatment. created Orthodontic collages, patient recare

Office Manager at Cedars Dentistry (2010-01 – 2014-08)

First point of contact with patients.

• Handled multiline phones
• Scheduled to production
• Verified Insurance Benefits
• Contracted Dentist with insurance companies
• Negotiated fees with contracted insurance companies
• Presented treatment to patient utilizing insurance benefits. set up payment plans with patient using Care Credit or in house financing
• Collections expert
• Accurate Insurance Billing
• Follow up on pending claims and pre-authorizations as needed
• Recall Specialist
• Assisted with setting up and tearing down of ops
• Coordinated appointments with specialists as needed
• Facilitated daily huddles and weekly all staff meetings
• Set up monthly production goals

Patient Care Coordinator at Vista Pacific Dental Group (2009-08 – 2010-01)

First Point of contact with patient.

• Fill Hygiene schedule
• Answer multiline phones
• Obtain New Patient Information
• Collect estimated copayments

Receptionist at Kane and Kerper Dentistry (2009-01 – 2009-07)

First point of contact with patient.

• Schedule to production
• Verify insurance benefits
• Present treatment to patient utilizing insurance
• Collect estimated copayments at time of service

Office Manager at Cedars Dentistry (2005-07 – 2009-01)

First point of contact with patients.

• Handled multiline phones
• Scheduled to production
• Verified Insurance Benefits
• Contracted Dentist with insurance companies
• Negotiated fees with contracted insurance companies
• Presented treatment to patient utilizing insurance benefits. set up payment plans with patient using Care Credit or in house financing
• Collections expert
• Accurate Insurance Billing
• Follow up on pending claims and pre-authorizations as needed
• Recall Specialist
• Assisted with setting up and tearing down of ops
• Coordinated appointments with specialists as needed
• Facilitated daily huddles and weekly all staff meetings
• Set up monthly production goals

Server/Hostess/Bartender at YOLANDA'S MEXICAN CAFE (1996-07 – 2005-05)

• Cash handling
• Food handling
• Cocktail preparation
• Customer service
• POS
• Training new employees

Some college – Ventura College (2002-01 – 2004-12)