Annika Domer

Patient-focused and highly organized medical office professional with experience in patient care coordination, confidential information management, billing records, insurance verification, document management, employee management, vendor relations, event coordination, and front-office operations. Promoted from Medical Receptionist to Office Manager, demonstrating strong leadership, reliability, adaptability, and the ability to manage multiple priorities in a fast-paced clinical environment.

Office Manager at Sports and Family Care Clinic (2025-01 – 2026-07)

• Oversaw daily office operations while coordinating patient care and maintaining a professional, efficient clinical environment.
• Managed payroll processes and maintained accurate employee-related records.
• Supported employee hiring, onboarding, and training to ensure new team members were prepared to meet office procedures and patient-service standards.
• Managed inventory, monitored office and clinical supplies, and coordinated purchasing needs.
• Coordinated patient care and managed personal injury cases, maintaining accurate documentation and communication throughout each case.
• Managed confidential patient information, billing records, insurance benefits verification, and accurate document management.
• Coordinated and planned office events, including logistics, scheduling, and vendor communication.
• Managed vendor relationships and coordinated services, supplies, and operational needs with outside vendors.
• Handled multi-line phone calls, patient inquiries, scheduling, and communication among patients, employees, providers, and outside parties.

Medical Receptionist at Sports and Family Care Clinic (2022-12 – 2025-01)

• Managed patient care and front-office operations while providing professional, compassionate service to patients and families.
• Safeguarded confidential patient information and maintained accurate, organized documentation in accordance with privacy and office procedures.
• Maintained accurate patient billing records and supported billing-related administrative processes.
• Verified patient insurance benefits and assisted with insurance-related questions and documentation.
• Managed multi-line phone calls, patient inquiries, scheduling needs, and communication with patients and staff.
• Maintained accurate patient records and ensured documents were complete, organized, and readily accessible.

Youth Activities Leader at Silverleaf Country Club (2017 – 2020)

• Kept children ages 3–13 consistently engaged by developing original crafts, games, and activities.
• Recorded activities, times, and member details in Excel documents for administrative staff.
• Helped plan and coordinate sleepovers and camps, including scheduling and selecting guests, crafts, food, locations, and movies.
• Helped supervise groups of up to 20 children and maintained a clean, organized, and welcoming childcare environment.

Nanny, Children Ages 3 Months–3 Years at Private Childcare (2018 – 2020)

• Coordinated with parents regarding developmental goals, schedules, and milestones throughout the day.
• Maintained daily records of each child's goals and schedule and organized documentation in Word documents and binders.
• Maintained emergency-resource information, CPR certification records, and CPR/AED and basic first-aid reference materials.

School of Historical, Philosophical, and Religious Studies – Arizona State University (2018)

– Chaparral High School (2018)