Operations/Program/Project Leadership
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Forward-thinking leader with over 24 years of experience in operations leadership, regulatory compliance, performance improvement, and project management. Skilled in driving organizational improvements through innovative program development, process optimization, and the application of best practices. Adept at ensuring adherence to regulatory frameworks, conducting gap/risk assessments and audits, managing complex systems, and implementing data-driven strategies to enhance efficiency, effectiveness, and accountability through data-driven decision-making.
Committed to fostering a proactive culture of cross-functional collaboration, professionalism, continuous improvement, and excellence in organizational outcomes.
Master of Business Administration (MBA) - University of Phoenix
HIPAA, HITECH, CMS, ACA, GDPR, CCPA, Stark Law, Anti-Kickback Statute, False Claims Act (FCA), healthcare fraud and abuse prevention, conflicts of interest (COIs), PSQIA, Joint Commission, OSHA, OIG, NCQA, MIPS/MACRA, HEDIS, 340B Drug Pricing Program, FQHC compliance, patient rights, informed consent, Lean, Six Sigma, Kaizen/CQI, PDSA cycles, A3 problem-solving, Baldrige Excellence Framework, Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), value stream mapping (VSM), control charts, Pareto analyses, performance benchmarking, dashboards, CAHPS, Patient Safety Indicators (PSIs), Hospital Compare, Enterprise Risk Management (ERM), Business Impact Analysis (BIA), incident reporting, adverse event investigation, emergency preparedness, business continuity, cultural competency training, stakeholder engagement, population health management, behavioral health compliance, trauma-informed care, clinical pathways, clinical decision support (CDS), medication management, MARs, audits and monitoring, medical billing and coding, contract management, vendor management, supply chain management, fixed assets, budget management, telehealth, accountable care organizations (ACOs), SQL, Tableau, Power BI, electronic health records (EHR), Privacy Impact Assessments (PIAs), NIST Cybersecurity Framework, HITRUST, ISO 27001, cybersecurity incident response, FDA, GCP, IRB, HSP, TMF, CAPAs, clinical trials research.
I have 24+ years of experience in high-level leadership roles spanning operations, compliance, quality improvement, and program/project management across a wide range of organizations—including several Federally Qualified Health Centers (FQHCs), a psychiatric hospital, an academic medical institution, and other nonprofit health systems. I have led multiple cross-functional projects and initiatives that improved operational and programmatic performance including:
Advanced knowledge of organizational leadership, finance and accounting, regulatory compliance and risk management (e.g. business, healthcare, real estate, privacy, cybersecurity), contract administration, operations management (e.g. property, vendor, and supply chain management), marketing and strategy, program and project management, performance improvement, and data-driven decision-making.
Master of Business Administration (MBA) - University of Phoenix
