Anthony Arthur

Certified cybersecurity professional pursuing a Master of Science in Cybersecurity and Information Assurance at WGU, with only one class left to complete. Currently, I am certified in CompTIA CySA+, ISC2 Certified in Cybersecurity, and Qualys with real-world experience in SIEM/log analytics, threat detection, vulnerability assessments, incident responses, and GRC. Have demonstrated my skills and abilities to identify risks, convey security information, and collaborate with technical and non-technical stakeholders to improve security posture through job simulations and labs.

Looking for a position as a Cybersecurity Analyst, SOC Analyst, IAM Analyst, or System Administrator.

Sales Development Representative | SaaS Support - Global Payments - Remote

(2023-05)

• Engaged with IT, security, and compliance stakeholders to discuss access control, data protection, and regulatory requirements while documenting customer environments and business needs.
• Managed customer communications through the DRIFT Saas platform, providing software support, troubleshooting platform-related issues, and escalating technical concerns to appropriate internal teams.
• Collaborated with sales engineering and technical teams to accurately communicate security capabilities, integration standards, and control frameworks to enterprise prospects.
• Assist users with account access and software functionality issues while adhering to security and data privacy policies.
• Document customer incidents, support requests, and troubleshooting activities to support issue resolution.

Inside Sales Specialist — Security Awareness & Device Protection - Verizon Wireless - Remote

(2018-06 - 2023-04)

• Delivered security awareness education to business and consumer customers covering data privacy, secure communications, phishing risks, and identity protection best practices.
• Guided enterprise clients in implementing account-level security controls, including MFA enrollment, identity verification protocols, and mobile device protection strategies.
• Recommended secure device configurations and mobile data protection strategies, aligning customer environments with cybersecurity hygiene standards.

IT Support Specialist - Hertz Rent-a-Car

(2015-11 - 2018-06)

• Provided Tier 1 technical support to end users that consisted of troubleshooting hardware, software, and network connectivity issues while maintaining an average ticket resolution time of under 4 hours and a 95% first contact resolution rate.
• Managed user accounts, access permissions, and password resets using Microsoft Azure.
• Documented support tickets and resolutions in ServiceNow, contributed to a knowledge base that reduced repeat ticket volume by 20%.

M.S. - Cybersecurity and Information Assurance - Western Governors University

B.S. - Business Administration - Northwestern State University of Louisiana (2015)