Antonio B

Healthcare operations leader with 20+ years of progressive experience spanning clinical operations, physician practice management, healthcare administration, and business ownership. Proven success leading multi-site healthcare operations, managing teams of 30+ employees, optimizing financial performance, improving patient experience, and driving organizational growth. Experienced in strategic planning, revenue cycle management, staffing, compliance, physician relations, and operational transformation.

Co-Owner - Burke Family Practice - Burke, Virginia

(2025-01 - 2026-03)

Practice Administrator - Burke Family Practice - Burke, Virginia

(2023-08 - 2025-12)

• Oversee day-to-day operations of a multi-provider family medicine practice, ensuring smooth, efficient clinical flow and high-quality patient care.
• Directly manage and support a team of 30+ staff, including medical assistants, clinical managers, front-office staff, and providers.
• Establish and refine practice policies, clinical workflows, safety protocols, and operational standards.
• Lead strategic planning for growth, budgeting, staffing, and long-term organizational development.
• Serve as the primary stabilizing presence for staff and patients, ensuring continuity and consistency across all departments.
• Manage revenue cycle processes, including billing oversight, collections, insurance credentialing, and payer relations.
• Review P&L statements, operational budgets, and financial performance metrics to guide strategic decisions.
• Lead vendor negotiations, contract reviews, and operational cost-control measures.
• Coordinate with accountants, attorneys, and insurance brokers for compliance, risk management, and business planning.
• Recruit, onboard, train, and evaluate clinical and administrative staff.
• Implement performance improvement plans, corrective actions, and team-building initiatives.
• Mentor new managers, MAs, and administrative staff to grow internal leadership capacity.
• Promote a supportive, patient-centered, family-friendly workplace culture.
• Oversee infection control, PPE protocols, OSHA compliance, and routine safety training.
• Assist with workflow optimization for rooming, triage, vaccine administration, and patient messaging.
• Ensure adherence to evidence-based practices, clinical guidelines, and quality-of-care standards.

Clinical Operations Manager - Kaiser Permanente - Washington, DC & Southern Maryland

(2011-01 - 2023-12)

• Managed daily clinical operations for Ophthalmology & Optometry departments across three medical centers.
• Managed staffing schedules for 21 direct reports across three medical centers.
• Developed a comprehensive staff training program that led to a 95% increase in employee retention.
• Served as "Manager of the Day," coordinating medical center operations.
• Reduced department costs through inventory and overtime management.
• Collaborated on a full department renovation project.
• Managed departmental budget, payroll, and capital equipment purchases.
• Participated in union-based team activities.
• Partnered with Georgetown University to train ophthalmic assistants.
• Utilized operational reports to improve patient satisfaction.

Lead Ophthalmology Assistant - Kaiser Permanente - Washington, DC & Southern Maryland

(2011-01 - 2023-12)

• Performed initial work-ups and specialized ophthalmic examinations.
• Proficient with Epic.
• Performed diagnostic testing for general and specialty ophthalmology.
• Led training for Ophthalmology and Optometry staff.

Refractive Ophthalmic Technician, Surgical Assistant - Warfighter Eye Clinic - Andrews Air Force Base, MD

(2009-01 - 2011-12)

• Performed patient workups and follow-up care.
• Assisted up to four ophthalmic surgeons during PRK and LASIK procedures.
• Conducted weekly surgery briefings.
• Proficient with AHLTA and CHCS.

Office Manager / Head Ophthalmic Technician - Telahun, Shrader & Rivera, M.D., PC - Clinton, MD

(2003-01 - 2009-12)

• Managed staff relations, performance, and conflict resolution.
• Recruited, hired, and trained office staff.
• Developed and implemented office policies.
• Performed patient workups and follow-up care for 50–90 patients per day.

Studies - Business Management - Strayer University (2010-01 - 2012-12)

Certificate of Completion - Ophthalmic Assistant Training Program - Georgetown University (2006-01 - 2007-12)