Diane Curnow

Healthcare operations leader with 15 years in healthcare field, 13 in senior living management, and 5 as an executive director. Experienced with community budgets up to $13M, HR guidance for up to 150 team members, and EHR implementation. Led communities through deficiency-free state surveys and kept one community COVID-free for 17 consecutive months.

Trained new Business Office Managers across 10 communities in a multi-state region. Physician-practice experience in front office supervision, Medicare reimbursement tracking and HIPAA compliance.

Licensed Virginia Assisted Living Facility

Administrator with an MS in Human Services (Healthcare Administration), seeking to bring operational, compliance, and systems leadership to the senior living field, hospital systems or physician practices.

Associate Executive Director at Kensington Reston (2025-03 – 2026-09)

• Completed and analyzed monthly KPI and P&L reports to help manage a $13M annual operating budget, monitoring labor expenses against targets.
• Directly supervised department heads across six departments, providing interim leadership for vacant positions, mentoring and training new department heads, and streamlining new hire onboarding, which contributed to increased frontline engagement.
• Supported sales efforts through tours and follow-up and managed unit availability and room transfers to match inventory with waitlist demand, contributing to census growth from 85% to 98% over 10 months.
• Provided HR guidance for 150 team members, helping maintain annual staff turnover at 20%.
• Served on the community implementation team for a new EHR system, entering and auditing service plan data for accuracy, creating user accounts, training staff, and monitoring usage to ensure consistent adoption.
• Facilitated weekly interdisciplinary meetings, performed assessments, and created individualized service plans for new and current residents; partnered with the Executive Director to provide licensed oversight of the community seven days a week.
• Coordinated resident care with therapy, lab, and hospice providers and expanded clinical offerings by bringing on four additional third-party service providers.

Executive Director at Sunrise Senior Living (2022-06 – 2025-03)

• Directed daily operations of an assisted living community with a $4M annual operating budget, aligning department goals with company expectations and holding department heads accountable to monthly KPIs.
• Led community through licensing renewal survey, resulting in a deficiency-free, 3-year license.
• Safeguarded quality assurance and regulatory compliance through weekly interdisciplinary meetings, community audits, and maintaining a thorough knowledge of state and federal regulations.
• Cultivated positive relationships with licensing monitors, medical professionals, and community leaders through service on the Virginia Assisted Living Association Regulatory Advisory Panel, the Alzheimer's Association of National Capital Area Chapter Executive Leadership Team and various grassroots committees in the Falls Church and Tysons Regional Chambers of Commerce.
• Fostered a culture of trust through regular communication with residents, family members and team members, resulting in 90% team member engagement scores and US News & World Report recognition as a Best Assisted Living community in 2022 and 2023.
• Coached and mentored 4 new executive directors and served as a licensed preceptor for VA Board of Long-Term Care Administrator in Training program.

Executive Director at Sunrise Senior Living (2020-02 – 2022-05)

• Assumed leadership of the community at the start of the COVID-19 pandemic and implemented infection control protocols that kept the community COVID-free for 17 consecutive months.
• Managed $6M annual budget and led department heads to facilitate new residents moving into community during pandemic restrictions, while providing quality care to current residents.
• Led community through a deficiency-free state survey.
• Served as licensed Acting ALF Administrator for first 6 months, while completing 320+ training hours and reporting requirements to earn Virginia ALF Administrator license.

Interim Administrator, Business Office Manager, Job Coach at Sunrise Senior Living (2013-09 – 2020-02)

• Maintained the resident billing system, including levels of care and services provided; resolved billing and care concerns and pursued bad debt accounts.
• Processed biweekly payroll with daily timekeeping and monitored departmental budgets through oversight of accounts payable invoices and purchasing.
• Provided HR policy guidance and coaching for approximately 90 team members increasing engagement and contributing to a 30% decrease in turnover; administered recruitment, hiring, termination, and orientation; supervised the concierge team; managed workers’ compensation and unemployment cases.
• Tracked onboarding, annual training, licensing, and continuing education for clinical staff, achieving 100% compliance with state regulations and corporate policy; maintained personnel and licensing records per federal, state, and local requirements.
• Trained new Business Office Managers across 10 communities in a multi-state region, as a job coach.

Administrative Assistant at Allergy Partners of Northern VA (2012 – 2013)

• Tracked Medicare and insurance reimbursement for the practice’s specialty services, producing weekly and monthly reports and alerting the Practice Manager to billing and reimbursement inconsistencies.
• Reported on Medicare reimbursement trends and the financial status of patient accounts; including assisting with collections and posted payments accurately to patient accounts.
• Served as OSHA Safety Officer, maintaining the program manual and conducting annual staff training.
• Reviewed electronic health records for information required to demonstrate Meaningful Use (the CMS EHR incentive program).
• Managed patient intake and outtake, including scheduling, referral processing, and demographics, and answered patient questions about appointments, referrals, payments, and treatment plans.

Front Office Supervisor at Manassas Family Medicine (2011 – 2012)

• Supervised nine front office and phone room staff and recommended process improvements to keep a general medicine practice running efficiently.
• Structured front office workflow to support up to 160 patient visits per day; scheduled appointments for 6 physicians and helped cover a 12-line phone system.
• Redesigned the medical records distribution process to bring the practice into compliance with HIPAA patient confidentiality requirements.
• Verified insurance coverage, including Medicare, Medicaid, and managed care plans.
• Tracked patient visit metrics, maintaining a daily log of visit volume and types.

MS in Human Services (Healthcare Administration) – Capella University (2011)

BA in History – George Mason University (1999)