April Pickett

Systems-minded healthcare operations leader with a proven track record of transforming complex, high-demand environments into structured, scalable operations. Expertise in designing SOPs, optimizing workflows, and driving cross-functional execution across clinical and administrative teams. Known for building repeatable systems that improve efficiency, ensure compliance, and support organizational growth.

Strong background in multi-site operations, regulatory oversight, and performance improvement, with the ability to translate leadership vision into actionable plans and measurable results.

Administrator at North Habana Surgical Center (2012-09 – Present)

• Designed and implemented standardized workflows across departments to improve operational consistency and reduce inefficiencies
• Developed and maintained SOPs for core operational processes, including onboarding, compliance, and daily operations
• Identified operational gaps and implemented process improvements to streamline execution and reduce rework
• Translated leadership priorities into actionable plans, coordinating cross-functional teams to ensure timely execution
• Established structured systems for tracking tasks, projects, and operational priorities
• Managed full-cycle HR operations including recruitment, onboarding, payroll, and performance management
• Oversaw regulatory compliance (AHCA, AAAASF, HIPAA, OSHA), ensuring continuous audit readiness
• Led Quality Assurance and Performance Improvement (QAPI) initiatives to enhance patient experience and operational outcomes
• Managed vendor relationships, contracts, and facility operations to optimize cost and efficiency

Site Manager III at BayCare Health Systems (2016-02 – 2022-04)

• Coordinated multi-site operational workflows to ensure consistency in execution and patient experience
• Supported development and implementation of standardized onboarding and training processes
• Partnered with leadership to identify workflow inefficiencies and implement process improvements
• Organized and maintained operational documentation, ensuring accessibility and compliance
• Managed HR functions including payroll, onboarding, and employee relations across multiple locations
• Supported audits and regulatory reviews, maintaining structured documentation systems
• Coordinated vendor management, procurement, and operational logistics

Administrator at North Habana Surgical Center (2012-09 – 2016-02)

Lead and optimize all aspects of daily operations for a high-volume surgical center, overseeing clinical, administrative, HR, and compliance functions.

• Designed and implemented standardized workflows across departments to improve operational consistency and reduce inefficiencies
• Developed and maintained SOPs for core operational processes, including onboarding, compliance, and daily operations
• Identified operational gaps and implemented process improvements to streamline execution and reduce rework
• Translated leadership priorities into actionable plans, coordinating cross-functional teams to ensure timely execution
• Established structured systems for tracking tasks, projects, and operational priorities
• Managed full-cycle HR operations including recruitment, onboarding, payroll, and performance management
• Oversaw regulatory compliance (AHCA, AAAASF, HIPAA, OSHA), ensuring continuous audit readiness
• Led Quality Assurance and Performance Improvement (QAPI) initiatives to enhance patient experience and operational outcomes
• Managed vendor relationships, contracts, and facility operations to optimize cost and efficiency

Clinical Manager / Site Manager at Women's Care Florida (2007-09 – 2012-08)

Managed clinical and administrative operations across multiple locations for a large OB/GYN practice.

• Oversaw daily operations, staff management, and workflow coordination across multiple sites
• Implemented standardized procedures to improve operational efficiency and patient flow
• Led staff training and onboarding to ensure consistency in execution and service delivery
• Coordinated internal communications, policy updates, and operational changes
• Managed office operations, supply systems, and patient navigation processes

Healthcare Recruiter at Cameron Tucker Consulting/Hillsborough County Medical Association (2006-05 – 2007-09)

• Managed full-cycle recruitment for healthcare and administrative roles across multiple practices
• Partnered with leadership to align hiring with operational needs and growth goals
• Built structured sourcing and placement processes to improve hiring efficiency

Office Administrator

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