Shayna Sullivan

Detail-oriented healthcare administration and operations professional with experience coordinating documentation, maintaining accurate records, supporting regulatory compliance, and improving operational efficiency. Skilled in EMR systems, HIPAA compliance, cross-functional communication, and managing sensitive information with accuracy and professionalism. Known for strong organization, problem-solving, and delivering high-quality administrative support.

Operations Supervisor – Windward Way Recovery

March 2023 – June 2026

• Supervised daily operations of residential and detox treatment programs.

• Maintained accurate documentation, records, and incident reporting.

• Conducted documentation audits to ensure regulatory compliance.

• Coordinated admissions, discharges, appointments, and client records.

• Trained staff on documentation standards, policies, and procedures.

• Collaborated with clinical, medical, and administrative teams to improve workflow and operational efficiency.

• Recognized with the VIP of Operations Award (2024) for leadership and operational excellence.

• Maintained physician orders and electronic medical records with a high level of accuracy.

• Assisted with medication reconciliation and documentation.

• Coordinated communication between providers, pharmacies, and treatment teams.

• Ensured HIPAA compliance and confidentiality while managing protected health information.

• Assisted with medication documentation audits and regulatory compliance.