April Wisby

Experienced customer service professional with a background in insurance and high-volume client communication. Skilled in handling multi-line phone systems, processing payments, managing policies, and resolving customer concerns efficiently. Strong communication and leadership abilities with a proven track record of supporting team operations. Seeking a remote position in customer service or administrative support.

Insurance Representative at Glenn Dean Insurance (2021-01 – 2023-05)

• Managed high-volume inbound and outbound calls using multi-line phone systems
• Assisted customers with policy questions, updates, and account support
• Processed payments and maintained accurate financial records
• Provided clear and professional communication to resolve customer concerns
• Supported daily office operations and ensured smooth workflow
• Assisted team members and helped maintain productivity in a fast-paced environment

Household Manager (Present)

• Managed budgeting, bill payments, and financial tracking
• Coordinated schedules and handled multiple responsibilities efficiently
• Maintained organization of records and handled problem-solving in high-pressure situations

High School Diploma – Parkview Christian Academy (2002-05)