Ariella Spencer

A college graduate with part and full time work experience which required the demonstration of exceptional communication, time management, and problem solving skills. Ability to build customer and client relationships and adhere to and follow directions.

Good American Brand Ambassador/Visual Merchandiser - Macy's

(2025-08)

Supervised and lead daily operations to incentivize guests and increase sales.

• Coordinated with on-site management and brand vendors regarding VMD directives
• Managed, modified, and sustained visual presentations on a weekly basis to promote current and new concepts
• Monitored inventory to ensure accessible merchandise for clientele
• Organized and maintained stockroom to facilitate accessibility
• Executed sales and promotions by spearheading price adjustments, signage and space realignment
• Promoted sales through personability and product knowledge
• Ensured that opening and closing responsibilities were met to ensure space was up to par

Sales Associate /Visual Merchandiser - H&M

(2025-04 - 2026-07)

Interfaced with management to ensure customer expectations were met.

• Trained newly hired staff in accordance with company policy
• Spearheaded tasks such as garment care, finger spacing, and table maintenance
• Restructured departments to increase sale revenue
• Resolved customer discrepancies, requests, and concerns efficiently
• Assured the highest level of service to all clientele through personability
• Performed daily walkthroughs to ensure standards of the store aesthetic were met
• Reviewed all replenishment and new inventory received on a weekly basis

Maitre'D - The Smith

(2024-05 - 2025-03)

Maintained an open-line of communication with the administration team to elevate the guest experience.

• Monitored reservations books to ensure maximum restaurant capacities were met
• Handled guest inquiries and concerns efficiently in accordance with company policy
• Mentored, trained, and led newly-hired employees to ensure venue standards were met
• Interfaced with front of house and back of the house regarding flow of service and dietary preferences
• Processed and communicated any upcoming events in a timely manner
• Excelled in the utilization of the required technology such as Toast, Open Table, and Tripleseat

Guest Relations Manager/Maitre'D - Quality Italian

(2021-02 - 2023-10)

Managed and lead daily operations to ensure an unwavering standard of hospitality.

• Managed and scheduled staff to ensure staffing pars and venue needs were met
• Resolved customer discrepancies, requests, and concerns efficiently
• Interfaced with front of house and the back of house to ensure a well streamlined service
• Enhanced the guest experience by making connections and building profiles
• Spearheaded and established the development of concierge programs
• Performed daily department of health walkthroughs to ensure restaurant was up to code
• Utilized platforms such as Toast, Open Table, and Makeshift, to perform necessary tasks

Maitre'D - Ai Fiori

(2019-02 - 2021-02)

Supervised and maintained business operations to maximize restaurant efficacy.

• Supervised, trained, and scheduled staff in accordance with company policy
• Maximized seating capacity within budget to increase sale revenue
• Sustained an open line of communication between the front of the house and back of house
• Resolved customer discrepancies, requests, and concerns efficiently
• Assured the highest level of service to all clientele through menu knowledge and personability
• Spearheaded and delegated large party inquiries and accommodations
• Performed daily walkthroughs to ensure standards were met in accordance to OSHA regulations
• Utilized the required technology such as Toast, Hot Schedules, Open Table and Sevenrooms

Maitre'D/Manager - STK Midtown

(2016-01 - 2019-01)

Managed and promoted the culture of the vibrant venue.

• Trained, lead, and mentored staff by demonstrating positive examples
• Ensured service is maintained at the utmost quality levels
• Scheduled and sustained appropriate staffing and seating assignments throughout the duration of service
• Optimized the flow of guests before and during service by building reservations books to effectively accommodate high volume
• Established a presence on the floor by touching tables to build business
• Handled guest inquiries and concerns courteously and efficiently in accordance with company policy
• Monitored and updated restaurant inventory for front desk reception
• Opened and closed the venue when necessary as a floor manager

Maître D/Host - The Standard Grill - New York, New York

(2013-06 - 2016-12)

Supervised business operations to ensure personable reliable service for all clientele

• Implemented and delegated tasks to employees to ensure restaurant objectives were met in a timely manner
• Assured highest standards of service by providing friendly customer service to new and current executives and guests
• Responded to guests requests, concerns, and feedback efficiently
• Excelled in the utilization of the required technology (Open Table) to ensure communication

Camp Counselor/Assistant teacher/Teacher - St. Aloysius Education Clinic - New York, New York

(2003-06 - 2012-08)

Assisted the instructors and administrators with the implementation and preparation of academic and recreational activities

• Tutored students
• Developed agenda for recreational excursions
• Resolved student concerns, issues and conflicts through collaboration
• Interfaced with teachers and administrators to develop and implement assignments

Host - The Cheesecake Factory - White Plains, New York

(2007-08 - 2008-10)

Interfaced with management, clients, and customers to ensure on time reliable and courteous service for all guests.

• Oversee and implement guest accommodations including seating arrangements, reservations and special requests
• Trained newly hired employees
• Handled and resolved customer concerns, issues and complaints in a timely manner
• Monitored wait time
• Utilized the required technology
• Maintained communication with guests and the various departments within the restaurant

St. Johns University (2011-09 - 2014-09)

Westchester community College (2008-09 - 2011-09)

Fashion Institute of Technology (2006-09 - 2008-09)