Arisleidy Peralta

Bilingual professional with 15 years of experience in customer service, along with experience in business management and administrative coordination. Skilled in problem solving, supporting teams, and providing effective client service. Organized, detail-oriented, and able to manage multiple tasks while improving operational efficiency. Known for reliability, professionalism, and consistently delivering results.

Small Business Owner & Life Coach - Self Employed - Remote, Connecticut

(2020-09 - 2025-05)

Managed daily operations for a successful small business, ensuring efficient processes and quality services.

• Scheduled and managed client appointments, ensuring organized and efficient daily operations.
• Established strong customer relationships through excellent communication and attentive service.
• Tracked client progress using data-driven methods, enabling adjustments to be made for optimal results.
• Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
• Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.

Automotive Logistic Assistant - Plaza Auto Mall - Long Island, NY

(2016-02 - 2017-03)

• Managed and accurately maintained critical information and records.
• Provided clear and professional communication with internal staff and external contacts.
• Assisted departmental operations by performing administrative tasks in the absence of supervisors, maintaining seamless workflow and exceptional customer service.
• Managed incoming calls from truck drivers to verify vehicle availability on-site, providing detailed and precise information.
• Utilized specialized software to program automotive keys, ensuring accuracy and security in vehicle access.

Teller & Cash Supervisor - PLS Check Cashers - Brooklyn, NY

(2014-01 - 2016-01)

• Managed a wide variety of customer service and administrative tasks to resolve issues efficiently.
• Answered a high volume of calls per day, addressing customer inquiries and solving problems.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Managed high-volume transactions efficiently while maintaining attention to detail and ensuring accurate processing for customers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Self-Checkout Cashier (Pandemic Role) - Superfresh Food Markets - Brooklyn, NY

(2020-05 - 2021-03)

• Ensured accurate handling of cash and credit card transactions while maintaining attention to detail.
• Resolved customer inquiries and concerns promptly, delivering professional and courteous service.
• Assisted customers with purchases, guided them through self-checkout systems, and supported loyalty program enrollment.

High School Diploma - Grover Cleveland High School (2010-06)

Some College - Liberal Arts - LaGuardia Community College