Customer Service Associate
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Driven professional with a strong foundation in customer service, retail, and hospitality, currently expanding my expertise with project management training and technical skills in ticketing systems, workflow management, and troubleshooting. My goal is to transition into IT Support, where I can combine my strengths in communication, problem-solving, and customer care with my growing technical knowledge to deliver outstanding support and solutions.
Cashier, Burlington Coat Factory
Handled high transaction volumes with 98% accuracy, assisted customers with inquiries, and maintained organized, efficient checkout processes, contributing to a positive shopping experience and smooth operations.
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Delivered exceptional service to beach patrons by managing equipment rentals, addressing customer needs, and resolving issues on the spot, ensuring customer satisfaction and a safe, enjoyable environment.
Customer Service Representative, INKTEL
Managed customer inquiries across multiple channels, resolved issues with a 90% first-contact resolution rate, and communicated complex information clearly, fostering customer loyalty and trust in the brand.
Merit America- Project Management Program
