Armando Lopez
IT Support Specialist / Desktop Support Technician
About
Bilingual Information System specialist with over 20 years of technical troubleshooting and systems administration experience. Highly proficient in Active Directory, Microsoft Office365, Sql Server, Exchange Server, TCP/IP, Router, and local network diagnostics (LAN). Proven track record of delivering effective technical support and resolving hardware/software incidents promptly, open to relocation and dedicated to maintaining optimal uptime in fast-paced environments.
Experience
IT Support Specialist / Systems Generalist
IT Technical Service (Independent Consultant) 2000- Present
- Administered Secure end-user environments utilizing Active Directory for account provisioning and password reset.
- Configured, deployed, and maintained hardware assets including desktop computers, laptops, and printers.
- Provided hands-on and remote Tier 1 help desk support, troubleshooting Microsoft Office 365, emails, and Windows Operating systems.
- Managed hardware inventory logs and coordinated localized system refresh projects.
- Delivered bilingual technical customer support, converting complex workflow into simple instruction.
Education
High School Diploma / Technical Degree
Graduated: Year 1994
( Note: Comprehensive technical background spanning 25+ year of continuous hands-on computer systems application)
