Automotive fixed operations director
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Experienced Parts and Service Director with 19 years in the high-line automotive industry, specializing in dealership repair facility management. Proven leader with a strong ability to manage teams, optimize service operations, and drive profitability while maintaining exceptional customer satisfaction. Skilled in financial management, including expense control and revenue generation, to maximize dealership performance.
Deep understanding of Bureau of Automotive Repair regulations, ensuring compliance and operational integrity. Adept at streamlining processes, enhancing efficiency, and implementing strategies that improve service quality and parts management. Committed to mentoring and developing service advisors, technicians, parts advisors and other associates, providing the guidance and training needed to enhance their performance, improve customer engagement, and contribute to the overall success of all departments.
Passionate about building high-performing teams and fostering a culture of excellence within the service and parts departments.
February 2020 to February 2025- Parts and Service Director for Porsche Santa Clarita
July 2018 to February 2020-Service Manager Porsche Woodland Hills
February 2008 to July 2018-Assistant Service Manager The Auto Gallery
July 2006 to February 2008-Service Advisor Saab of Santa Monica
September 2000 to July 2006-United States Air Force-vehicle technician
Associates Degree in Automotive technology from Community College of the Air Force
