Alexandra Cates

I am a UCLA graduate working in the personal injury field with over three years of experience. I am interested in finding a role as a supervisor given my experience.

Assistant to Director of Operations at Quill & Arrow (2026-04 – Present)

Temporary/Part Time

• Informing the Director of Operations of any urgent requests or issues
• Auditing active cases for completeness and accuracy, ensuring all key documentation and data points are present to avoid processing delays and support efficient resolution.
• Ensuring medical liens are being opened with health insurance companies
• Assigning tasks to case managers and the medical records department
• Negotiating liens with medical providers

Case Manager at Quill & Arrow (2024-10 – 2026-02)

• Developed a strategy for each automobile accident case based on vehicle damage, injuries, and the policy limits
• Provided evidence to insurance companies to ensure accurate liability decisions
• Proven capacity to effectively communicate complicated information to a variety of audiences
• Drafted correspondence to clients, medical providers, and insurance companies
• Conducted site inspections by taking photos of the scene and measuring defects
• Experience with Outlook, Microsoft Word, Filevine, Slack, and Excel
• Prepared clients for recorded statements with insurance companies
• Filed government claims

Case Manager at Law Offices of Wiesman Pirian (2023-10 – 2024-10)

• Managed eighty cases
• Addressed the property damage aspect of the claim immediately
• Communicated with body shops to ensure timely repair of vehicle
• Strong interpersonal and communication skills
• Collected and analyzed information pertinent to each claim
• Completed SR-1, SR-19, & 116E Forms
• Requested police reports
• Prepared settlement demand letters for insurance companies

Office Administrator & Case Manager Assistant at Law Offices of Wiesman Pirian (2023-01 – 2023-10)

• Actively listened to clients on the phone and provided updates when requested
• Opened, scanned, and screened mail adhering to proper naming systems
• Requested medical records & bills from various medical facilities
• Composed settlement letters & medical payment demands/reimbursement waivers
• Ability to establish priorities that accurately represent the relative significance of job duties and due dates
• Verified the accuracy of Final Settlement Distributions
• Facilitated information to the attorneys and case managers
• Proofread and redlined correspondence drafted by the lead attorney to ensure accuracy

Outreach Coordinator & Assistant to Cofounder at One for Health (2022-06 – 2023-08)

• Created engaging content for One for Health's Instagram by devising colorful posters and infographics
• Engaged in teaching bimonthly yoga sessions for children at the Boys & Girls Club
• Worked with external clients with a focus on public relations, marketing, and fundraising
• Composed a variety of business correspondence to maintain relationships
• Developed new marketing strategies to improve social media presence
• Assisted in on-site logistics for Youth special events and Training

Regional Sales Operations - Intern at Deloce (2022-06 – 2022-08)

• Developed tact and diplomacy when speaking with managers from various stores
• Standardized and developed logistics schedule for delivery of products to stores
• Responsible for product delivery and staging to promote in store marketing display
• Collaborated with Store management to achieve superior product placement

Recruiting Analyst at Pro Player Sports Management (2019-06 – 2022-05)

• Applied strong research and analysis skills to identify NFL prospects
• Conducted media monitoring to develop player profile prospects for an NFL Agent
• Managed logistics for scouting travel to cities, included airline, hotels and rental cars
• Developed player files with detailed statistics of offensive or defensive stats
• Processed employee expense reports

Bachelor of Arts in Sociology – University of California, Los Angeles