Arthur Hamilton
Business Analyst | Financial Systems Analyst
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About
Results-driven Business Analyst with 8+ years of experience in financial systems, SAP support, healthcare operations, mortgage servicing, and process improvement. Proven ability to analyze complex data, resolve system incidents, streamline workflows, and support cross-functional stakeholders. Strong background in financial reporting, root cause analysis, operational controls, and systems optimization.
Six Sigma Yellow
Belt certified.
Experience
Financial Analyst (Contract) at FIS (2024-03 – Present)
Perform financial data analysis to support executive decision-making and forecasting initiatives.
- Perform financial data analysis to support executive decision-making and forecasting initiatives.
- Generate detailed financial reports and dashboards to monitor KPIs and performance trends.
- Provide SAP functional and technical expertise to support system users.
- Analyze financial variances and recommend process improvements.
- Support budgeting and forecasting cycles.
- Ensure regulatory compliance and reporting accuracy.
Financial Systems Analyst at American Express Travel (2022-08 – 2024-08)
Led incident tracking and resolution using root cause analysis and corrective actions.
- Led incident tracking and resolution using root cause analysis and corrective actions.
- Retrieved and analyzed backend database data to troubleshoot system issues.
- Documented system changes and created operational runbooks and dashboards.
- Provided first-line SAP module support (MM, PP, QM, PM).
- Identified process gaps and recommended workflow improvements.
- Managed reporting related to expenses and supplier accounts.
Closing Supervisor at Loan Depot (2021-01 – 2022-11)
Oversaw loss mitigation pipeline and ensured timely processing.
- Oversaw loss mitigation pipeline and ensured timely processing.
- Led training, coaching, and performance development initiatives.
- Identified trends and implemented process improvements.
- Served as SME for escalations and complex case resolution.
- Delivered performance metrics and reporting to leadership.
Accounts Payable Analyst at One Call Care Management (2018-04 – 2019-11)
Audited high-complexity invoices for contract compliance.
- Audited high-complexity invoices for contract compliance.
- Used Excel (VLOOKUP) for reconciliation and reporting analysis.
- Supported system enhancements and process improvement initiatives.
- Investigated regulatory complaints and payment disputes.
Education
BA & AA in Business Management – Florida State College at Jacksonville (2022)
High School Diploma – Andrew Jackson High School (2011)
LPN in Nursing – Jersey College School of Nursing
