Tiffany Allison

Business Systems & Operations professional with over seven years of experience supporting enterprise applications, HRIS, financial operations, payroll, accounting, and benefits administration across banking, healthcare, logistics, retail, and corporate environments. Skilled in enterprise application support, UAT, business process analysis, data validation, financial reconciliations, and operational reporting. Partners across Finance, HR, IT, Operations, and vendors to resolve complex issues and maintain data integrity across critical systems.

Payroll Analyst - First Citizens Bank

(2025-01 - 2026-01)

• Supported enterprise payroll operations for more than 20,000 employees within a SOX-controlled banking environment.
• Managed ServiceNow cases supporting payroll, HRIS, leave administration, taxation, benefits, and employee data integrity.
• Performed backend employee data maintenance, workflow validation, and production support while adhering to change management procedures.
• Participated in User Acceptance Testing (UAT), validating payroll workflows and enterprise system enhancements.
• Investigated payroll discrepancies through root cause analysis while partnering with HR, IT, Benefits, and Finance.
• Used Cognos and enterprise reporting tools to identify trends and support operational decision-making.
• Supported biweekly and supplemental payrolls exceeding $50 million per pay cycle.

Senior Payroll & Benefits Coordinator - Body Art Alliance

(2023-01 - 2025-01)

• Administered multi-state payroll, benefits, and financial operations across a growing organization.
• Prepared payroll journal entries, reconciliations, PTO liability reporting, retirement reporting, and month-end support.
• Managed medical, dental, vision, COBRA, retirement, leave administration, and vendor relationships.
• Supported acquisitions through employee data validation, documentation, process standardization, and systems integration.
• Supported accounting operations using NetSuite, including payroll reconciliations and financial reporting.
• Partnered with HR, Finance, Operations, and vendors to improve payroll and business processes.

Payroll Operations & HRIS Contractor (Independent Contractor) - Crown Awards

(2023-01 - 2023-12)

• Returned as an independent contractor to support payroll, HRIS, and business operations during an organizational transition.
• Maintained employee records, compensation changes, onboarding, offboarding, and workflow administration within Paycom.
• Assisted with SAP transactions supporting payroll and accounting activities.
• Investigated payroll discrepancies and collaborated across HR and Finance to resolve issues.

Payroll & Benefits Accountant (Official Title: Payroll Coordinator) - Hampton Roads Regional Jail

(2021-01 - 2022-12)

• Managed payroll accounting and benefits administration for a public-sector workforce with complex pay structures.
• Prepared payroll reconciliations and validated retirement contributions, benefits, and payroll funding.
• Designed Excel payroll validation workbooks that reduced payroll preparation time by approximately 25%.
• Investigated payroll discrepancies and strengthened payroll controls through process improvements.
• Assisted with audit preparation, month-end reporting, and compliance documentation.

Staff Accountant - Fulfilltopia

(2019-01 - 2021-12)

• Managed full-cycle accounts receivable, invoicing, cash applications, collections support, and customer reconciliations.
• Reduced customer invoicing turnaround from approximately 10 days to less than one week by standardizing workflows.
• Prepared journal entries, prepaid schedules, amortization schedules, and balance sheet reconciliations during month-end close.
• Investigated accounting discrepancies through detailed reconciliation and analysis.
• Assisted payroll operations during peak business periods.

Payroll Coordinator - Crown Awards

(2018-01 - 2019-12)

• Supported payroll and HR operations for approximately 750 employees across multiple states.
• Maintained employee records, payroll deductions, tax updates, and HRIS data.
• Assisted with payroll journal entries, reconciliations, and month-end support.
• Coordinated retirement plan administration and benefits.

Bachelor of Science - Accounting - Post University (2018-01)