Ashanti Hodge

Answered and directed phone calls and emails Organized and scheduled appointments and meetings Prepared reports, memos, and other documents

Virtual assistant - Wilhelmina Models

(2017-03 - 2019-08)

• Answered and directed phone calls and emails
• Organized and scheduled appointments and meetings
• Prepared reports, memos, and other documents
• Performed basic bookkeeping tasks
• Researched and gathering information for projects
• Managed social media accounts and online presence
• Assisted with travel arrangements
• Provided general administrative support to the team

Call representative - Verizon

(2019-11 - 2020-07)

• Listened to customers' concerns, issues and questions
• Resolved customers' concerns and answered customers' questions to my best ability
• Maintained a positive attitude and calmly responded to customers' complaints
• Opened new customer accounts
• Attracted customers by promoting the product and company positively, answered questions and addressed concerns when necessary
• Recommended possible products to meet the customers' needs
• Referred issues and questions to managers if necessary
• Prepared product and customer reports by gathering data collected during customer interactions

Project manager - Citi

(2021-10 - 2024-01)

• Maintained alumni databases, tracked participant progress, achievements, and feedback to continuously improve program effectiveness and relevance, as well as supported overall reporting on talent programs' longitudinal outcomes for all talent programs, design, implement, and oversee individual development planning processes for program participants, including goal setting, skill development, and career advancement initiatives collaborated closely with program participants, program managers, and
• Monitored industry trends, best practices, and emerging technologies related to talent development and alumni engagement, incorporating insights into program design and delivery

High school graduate - Canarsie high school (2014-09 - 2018-06)

B.A. - Business - SNHU (2018-09 - 2021-04)

MBA - Business Administration - SNHU (2021-06 - 2023-11)