Ashlay Fernandez
Waitress, Chef and Barista
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About
PROFESSIONAL SUMMARY
Dedicated service professional with experience in fast-paced environments, excelling in customer engagement and satisfaction. Proficient in English, Portuguese, and Spanish, with strong skills in video editing. Demonstrates a commitment to teamwork, efficiency, and maintaining high standards of service.
EMPLOYMENT HISTORY
MAR 2024 - JUN 2024
Employee, Dunkin', Spring Hill, FL
- I was working at Dunkin for a few months. I learned to be in a fast paced environment, talk with customers, have customer service experience, have situations with an unhappy customer, etc. I quit because of many difficult circumstances that ! had. But, since the first day I put as much effort as I could into my job and making people happy.
- Engage customers with friendly service, efficiently prepare orders, and consistently receive positive feedback for speed and accuracy.
- Efficiently managed high-volume orders, ensuring customer satisfaction and quick service delivery.
- Assisted in food preparation and plating, enhancing kitchen efficiency and customer satisfaction through timely service and attention to detail.
- Worked closely with kitchen and floor staff to maintain a clean and organized restaurant environment, improving overall team performance and guest experience.
- Proactively supported the chef in various culinary tasks, fostering a dynamic and efficient kitchen atmosphere that boosted team morale.
- Meticulously cleaned and vacuumed the restaurant post-closing, ensuring a spotless dining area that upheld the establishment's high standards of hygiene.
AUG 2014 - JUL 2024
High school Diploma, FLVS Virtual School, Miami
I get my diploma for high school in mid July.
ADDITIONAL INFORMATION
Experience
- Worked at Nouvelle Cuisine in Florida as an assistant waitress and helped in the kitchen
- Currently working at Dunkin' Donuts for about 4 months, enjoys talking to people and making orders
- Received positive feedback for being great and fast at the job
Experience
PROFESSIONAL SUMMARY
Dedicated service professional with experience in fast-paced environments, excelling in customer engagement and satisfaction. Proficient in English, Portuguese, and Spanish, with strong skills in video editing. Demonstrates a commitment to teamwork, efficiency, and maintaining high standards of service.
Education
High school Diploma, FLVS Virtual School, Miami
I get my diploma for high school in mid July. Advanced math class, spanish class (I am fluent in spanish and portuguese)
