Ashlay Fernandez

PROFESSIONAL SUMMARY

Dedicated service professional with experience in fast-paced environments, excelling in customer engagement and satisfaction. Proficient in English, Portuguese, and Spanish, with strong skills in video editing. Demonstrates a commitment to teamwork, efficiency, and maintaining high standards of service.

EMPLOYMENT HISTORY

MAR 2024 - JUN 2024

Employee, Dunkin', Spring Hill, FL

• I was working at Dunkin for a few months. I learned to be in a fast paced environment, talk with customers, have customer service experience, have situations with an unhappy customer, etc. I quit because of many difficult circumstances that ! had. But, since the first day I put as much effort as I could into my job and making people happy.
• Engage customers with friendly service, efficiently prepare orders, and consistently receive positive feedback for speed and accuracy.
• Efficiently managed high-volume orders, ensuring customer satisfaction and quick service delivery.

Assistant Waitress, Nouvelle Cuisine, Florida, EE. UU.

• Assisted in food preparation and plating, enhancing kitchen efficiency and customer satisfaction through timely service and attention to detail.
• Worked closely with kitchen and floor staff to maintain a clean and organized restaurant environment, improving overall team performance and guest experience.
• Proactively supported the chef in various culinary tasks, fostering a dynamic and efficient kitchen atmosphere that boosted team morale.
• Meticulously cleaned and vacuumed the restaurant post-closing, ensuring a spotless dining area that upheld the establishment's high standards of hygiene.

EDUCATION

AUG 2014 - JUL 2024

High school Diploma, FLVS Virtual School, Miami

I get my diploma for high school in mid July.

ADDITIONAL INFORMATION

Experience

• Worked at Nouvelle Cuisine in Florida as an assistant waitress and helped in the kitchen
• Currently working at Dunkin' Donuts for about 4 months, enjoys talking to people and making orders
• Received positive feedback for being great and fast at the job

PROFESSIONAL SUMMARY

Dedicated service professional with experience in fast-paced environments, excelling in customer engagement and satisfaction. Proficient in English, Portuguese, and Spanish, with strong skills in video editing. Demonstrates a commitment to teamwork, efficiency, and maintaining high standards of service.

High school Diploma, FLVS Virtual School, Miami

I get my diploma for high school in mid July. Advanced math class, spanish class (I am fluent in spanish and portuguese)